The Property Manager is responsible for the successful operation of an SROA property (including annex - if applicable). Provide superior customer service, maintain a clean facility, and drive sales growth. Manages the retail location in accordance with SROA procedures.

Duties and Responsibilities

• Follow company sales process to solve customer storage needs.
• Utilize active listening and articulate features and benefits to successfully move customers into the appropriate unit.
• Drive sales of store merchandise and Tenant Property Protection.
• Execute and explain Lease Agreements.
• Follow-up on all leads and reservations per company guidelines.
• Provide excellent customer service and build rapport with customers face-to-face and over the phone.
• Pro-actively manage customer complaints and resolve service issues. De-escalate problems to find appropriate solutions.
• Accept and post payments, manage and balance cash drawer and petty cash and make bank deposits per company guidelines.
• Call past dues tenants in accordance with company collection process.
• Prepare auction files for District Manager review.
• Perform Daily Checklist tasks including opening / closing procedures, lock checks, tenant letters, print and analyze required reports, order supplies, and ensure proper merchandising standards.
• Perform cleaning and light maintenance on property to ensure units are rent ready and grounds are kept to company cleanliness standards.
• Submit and close maintenance tickets in a timely manner, minimizing unit downtime.
• Navigate various computer systems including Microsoft Office, Sitelink, Jira, Call Potential and Dashboard. Enter data, and complete processes.
• Effectively communicate with the Operations Team, Call Center, Maintenance/Vendors, Claims and other Corporate Support Departments.
• Train and mentor Associate Property Managers.
• Additional duties and projects as assigned.

Qualifications

• High School Diploma or GED equivalent.
• Minimum one year Storage Rental Industry experience or a minimum of two years Customer Service Manager experience from customer facing, sales-oriented position such as retail sales, hotel, car rental, restaurant, call center.
• Proficient in Microsoft Office: Word, Excel, and Outlook. Experience using software programs.
• Strong communication and interpersonal skills.
• Must be able to work independently and as a part of a small team.
• Excellent problem resolution skills including the ability to use tact and diplomacy.
• Valid Driver’s License and access to reliable transportation.
• Ability to work Monday - Friday 9:30 AM to 5:30 PM and Saturday 9:30 AM to 4:00 PM.

Working Conditions

Ability to work in Office and Storage facility environments during regular business hours Monday - Saturday including weekends and holidays as needed. Responsible for general property upkeep, indoors and outdoors in a variety weather conditions.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

• Ability to lift 50 lbs. regularly.
• Ability to walk and stand for extended periods of time.
• Ability to reach, push, pull, kneel, bend and lift.
• Ability to perform cleaning and light maintenance indoors and outdoors.
• Manual hand dexterity required to operate POS, copiers, and complete paperwork.
• Ability to navigate various websites and industry software programs.
• Ability to type and communicate effectively in email.

This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.