Job description

Bring your project and technical experience to this exciting role with a leading North American manufacturer and installer of architecturally designed ceilings!

Who is 9Wood

9Wood fabricates one-of-a-kind architectural wood ceilings. Our ceilings have been installed everywhere from universities, schools, auditoriums, and hospitals to funky offices all over North America.

Strong demand means we require an enthusiastic person to join our team. This is an exceptional opportunity for the right candidate to take their career to the next level with an organization poised for rapid growth.

What’s on offer

We offer a transparent atmosphere where everyone is passionate about what they do. You’ll love coming to work every day in an exciting and energetic workspace.

Aside from the cool office digs, you’ll also enjoy benefits that go beyond the norm. Here are just some of them.

> Competitive salary based on experience

> Paid Holidays and Personal Time Off (PTO) that increases with tenure

> 401(k) Program

> Medical, Dental, Insurance for individual and immediate family

> Health Savings Account and Health Reimbursement Account available

> Life Insurance

> Commuter benefits

> Continuing education benefits

> Monthly financial meetings (we show all employees where our financials are)

> BBQs and picnics in the summer

> Use of our entire workshop for any woodworking projects (after proper training). We give away a lot of free wood!

In addition, you get to work with a very talented group. If you're happy to roll up your sleeves and work as part of an evolving company, you'll find yourself tremendously well rewarded.

About the role

You will help to manage the customer experience. You can identify, manage, and mitigate project-specific risks. You will be accountable to get projects approved and handed off successfully to our scheduling and production teams. You will be responsible for the final closure of each project, including overseeing collections, claims, negotiation, and any rework.

Your primary responsibilities will be to:

Manage the Customer Experience:

· Work to ensure every customer’s experience aligns with 9Wood’s competitive edge of speed and reliability

· Ensure customer expectations regarding scheduling are correct, whether giving lead times or negotiated dates.

· Ability to reset customer expectations regarding scheduling when prior expectations are no longer feasible or likely.

Oversee the Approvals Process:

· Ensure approved projects are engineered or engineerable within remaining project schedule.

· Provide clean handoffs when requesting support from other work centers (drafting, scheduling, procurement, etc.).

· Manage customer changes to ensure deliverables get updated accurately

· Deliver a complete and accurate contract on every project.

· Upsell 9Wood's value add throughout the approvals process (expedites, reliability, etc.).

Skills and experience needed:

· Understands competitive landscapes and general strengths/weaknesses of the commercial construction industry

· Knowing all the players in the commercial construction industry and their needs in each project

· Ability to answer technical questions

- Agility and problem-solving skills to get things over the finish line

· Computer Skills (Microsoft Suite, Construction Software, Bluebeam Revu, etc.)

· Ability to read architectural plans (e.g., reflected ceiling plans RCP, floor plans, details, etc.)

· Project Management

· Approvals process in the commercial construction industry

How to apply

Please apply via this advertisement. Include your resume and a cover letter that demonstrates why you are a good fit for this role.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Compensation package:

• Yearly pay

Experience level:

• 2 years

Schedule:

• Monday to Friday

Experience:

• * Approvals process in the commercial construction industry: 2 years (Preferred)
• Ability to read architectural plans: 1 year (Preferred)
• Computer skills: 3 years (Preferred)

Work Location: Remote

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