Job description
WHY TEAM24:
While working with a team of highly motivated individuals in a fun, fast-growing environment, you will have the opportunity to positively impact people’s lives & make a difference everyday! As industry leaders, we follow 5 Care & Compete Principles: We Care, Performance Matters, Improve Always, Own it with Courage, & Win Together! With many local and national prestigious awards, it is an exciting time to join #Team24!
YOU ARE:
This is a hybrid position working from home 4 days a week and collaborting with the Roseville team in person 1 day a week.
The expected California Pay Range for this position is $70,000 to $96,000.
RESPONSIBILITIES:
- Set attainable short and long-term goals for the team that support the organizational strategy and drive quality customer service
- Manage, coach, develop, and motivate a newly formed Operations team including a Talent Acquisition Coordinator
- Provide ongoing training & support to the team regarding intakes, quality assurance, direct services, and problem resolutions
- Develop and foster relationships with current and potential referral sources while identifying new lines of service with the Regional Director and Community Partnerships team
- Monitor and analyze key performance indicators (KPIs) and develop relevant goals/action plans
- Collaborate with Community Partnership departments on sales/outreach initiatives
- Oversee day to day business operations including staffing, compliance, billing and payroll
- Handle sensitive and confidential matters with employees, clients, consumers, and caregivers in an efficient and timely manner
- Stay ahead of trends and regulations to ensure effectiveness and compliance with all Regional Center requirements
- Promote a positive and safe work culture while exuding the company’s core values
QUALIFICATIONS:
- At least 2+ years of people management experience
- Management experience in nonprofit, healthcare, or human/social services field (preferred)
- 3+ years of exceptional customer service experience
- Strong leadership skills with a positive “can do“ attitude
- Excellent verbal and written communication skills
- Must be detail oriented and highly organized
- Adaptable to changing work volumes while meeting all deadlines
- Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook
- Available outside of normal business hours for emergencies or staff support
BENEFITS & PERKS:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.