Program Director, Survivor Support Services

This position is hybrid (remote and in-office as needed).

Summary

Responsible for administering, directing and managing the Survivor Support Services outpatient clinical program in Orange County that centers on suicide prevention, intervention and postvention services for suicide attempt survivors, suicide loss survivors, those with suicidal ideation and caregivers supporting those impacted by suicide. Responsibilities include client care and treatment program planning; ensuring compliance with Agency program standards, contracts, policies, procedures and guidelines.

Primary Duties

• Defines the philosophy, goals, and objectives of the program, under the direction of the Senior Director of Crisis Care.
• Develops and maintains policies and procedures for intake, assessment, treatment planning, documentation, discharge planning, and maintenance of a therapeutic environment.
• Develops realistic and measurable objectives for one or more programs.
• Provides leadership to program staff ensuring that the client services meet or exceed contractual, grant and/or Division performance goals; ensures delivery of services in accordance with contracted guidelines and Didi Hirsch philosophies.
• Forms a highly effective team to accomplish the program’s short and long term goals.
• Performs managerial duties to include interviewing applicants for employment; assigning and reviewing progress of assignments; conducting performance appraisals; recommending salary increases; and developing higher levels of expertise in staff members by encouraging further education, participation in seminars and providing learning opportunities within program mental health and/or substance abuse services.
• Ensures that established personnel policies are followed. Identifies staff training needs and ensures development and implementation of programs that address needs; participates in delivering training sessions to meet the needs of staff related to clinical/program needs. Ensures that all employees receive prescribed orientation and in-services.
• Coaches staff in the development of their work plans, their assigned duties, responsibilities, and scope of authority.
• Supervises all assigned staff to ensure high quality client care.
• Ensures that all program staff complete assessments, treatment plans, progress notes, and outcome measures and/or other reporting data in a timely and high quality fashion.
• Attends, participates, leads and/or facilitates routinely scheduled meetings as requested or required for the program, division, or Agency.
• Interfaces with related community agencies, attends meetings as scheduled and/ or needed to include: the Orange County Health Care Association and Health Insurance Portability and Accountability Act related issues.
• Develops and maintains referral relationships. Ensures that effective procedures are established and followed that facilitate good relationships with referral sources around the referral, admission, treatment and discharge process.
• Measures progress against plans and stated goals as it applies to program documentation.
• Reviews chart documentation and status reports prepared by program staff to ensure all legal, contractual, and revenue-generating reports meet or exceed required Agency and applicable regulatory agencies’ standards.
• Ensures all administrative documentation is accurate and submitted within the established timeframe; gathers and analyzes information and prepares routine reports including those used to assess performance.
• Efficiently utilizes financial resources while maintaining commitment to quality service when requesting and purchasing quality assurance program supplies.
• Assists Senior Director of Crisis Care in the development of program budget and ensures expenditures comply with approved budgets; monitors and evaluates budget issues and recommends corrective action.

Requirements

• Demonstrate working knowledge of the mental health, substance use and suicide prevention services specific to the program that is to be supervised (e.g. Suicide Prevention Center, emergency services program, outpatient family services, adult, substance use services, residential program, etc.)
• Support the values and mission of Didi Hirsch as related to employment.
• Depending on program/division, demonstrated knowledge of Evidence Based Practices and/or the Recovery Model of treatment.
• Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to quality assurance and improvement.
• Demonstrate effective leadership and management skills. Able to work under stressful situations.
• Be experienced in the types of therapy and case management appropriate to the program.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Efficiently use the personal computer including word processing, spreadsheets, and other related software programs.
• Have strong presentation and media skills
• Manage employee performance consistent with defined Didi Hirsch processes.
• Utilize analysis, experience, and judgment to make solid business and therapeutic decisions.
• Demonstrate commitment to team objectives and Didi Hirsch philosophies.
• Adapt to changing needs by acquiring new skills and knowledge.
• Current California driver’s license and a driving record acceptable to the Agency’s insurance carrier.