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Job Description

FIS Management Services, LLC seeks Product Support Representative II in Jacksonville FL to help clients with product support by resolving incoming inquiries by working closely with the client and by understanding their technical and functional requirements. Respond to customer product inquiries via telephone or in written internet-based email or chat sessions. Perform Product Lifecycle Management (included analysis, design, development, implementation, support, and enhancement). Support product quality programs and product development (Using technologies like Microsoft Azure, MS Visio (Data Flow Diagrams). Recreate client issues in test environment, identified/documented how applications and systems interact to support business processes. Resolved client concerns raised during installation, operation, maintenance or product application or compatibility matters. Work with clients in the USA and providing implementation, upgradation, and installation of the product at client site. Resolve client concerns raised during installation, operation, maintenance or product application or compatibility matters. Utilize interpersonal skills and technical product knowledge and expertise to respond to daily client-centric activities.

REQUIREMENTS: Bachelor’s degree or foreign equivalent in Business Administration, or related field of study and two (2) years of experience in the job offered or a related occupation: utilizing Microsoft Suite including Excel, Word, PowerPoint and Outlook; utilizing Microsoft SQL Server Management Studio to perform database debugging and backend data manipulation; debugging software using SQL, Python and C+; working with FIS Credit Assessment (f/k/a Optimist), DataHub, Data Warehousing and IdP/ Authentication Services to perform debugging and troubleshooting of bugs, errors and undesirable/unexpected software behavior; working with clients via email, phone, and video conference to debug and resolve software errors and bugs; and utilizing TeamSupport and Atlassian Jira to log and track client support cases, bugs, and enhancements. Telecommuting and/or working from home may be permissible pursuant to company policies.

QUALIFIED APPLICANTS: Please apply directly through our website by clicking on “Apply Now.”

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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