Job description

If you are looking for a fun and exciting job with customer interaction and opportunity for growth, then look no further!

Byrncliff Golf Resort & Banquets is looking for people with guest service background, a keen attention detail and a drive to exceed guest expectations! The ideal candidate must be available to work a flexible schedule including weekends, weekdays, Holidays, and evenings.

Pro Shop/Ski Shop Service Attendant is a hands on guest services position and is primarily responsible for greeting the guests, booking Golf and Ski times, checking-in golfing/skiing guests, preparing/cleaning golf carts and sorting/fitting ski equipment, and providing excellent customer service in a courteous way to all guests in person or otherwise at all times.

In addition to the typical Pro Shop/Ski Shop duties, the realm of responsibilities for the job will extend beyond that to include administrative support to other departments. This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges daily. A thorough knowledge of what Byrncliff has to offer and an outgoing, friendly personality is required.

Duties will include:

• Checking-in and fitting guests in the Pro Shop (Golf)/Ski Shop
• Making and modifying golf/skiing reservations.
• Taking calls and using cash registers and other office equipment
• Computer processing/data entry
• General concierge duties
• Assisting all guests via phone, email or in person
• Administrative and customer service support in other departments as needed
• Being Friendly & Welcoming at all times

Qualifications/Skills:

• Positive and upbeat personality
• Desire to deliver outstanding customer service to our guests.
• Proficient computer skills in Microsoft Word, Excel and Outlook
• Excellent communication skills and multi-tasking
• Attention to detail
• Ability to organize and prioritize work.
• Problem solving in order to effectively deal with internal and external customer
• Office and/or hospitality experience required

Job Type: Part-time

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Application Question(s):

• Are you available to work in Varysburg, NY?
• Are you able to work evenings and weekends?

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: One location

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