JOB SUMMARY

Monday-Friday 8am-5pm

Primary duties of this position are to evaluate all incoming items for repair. Included in these will be units previously repaired which have been returned for warranty consideration. Duties will include but not limited to the verification of part numbers and quantities of incoming items from customers. Forward completed orders to shipping department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and improve in house test capabilities and processes while maintaining and exceeding department goals.
• Evaluate physical condition and malfunction of potential repair opportunities with attention to detail and accurate troubleshooting, process development, and training.
• Interface with in house Production management and technical staff to achieve company goals in volume and customer satisfaction.
• Must work well in a team environment with constant interaction amongst the staff.
• Maintain and exceed department requirements for incoming repair volume.
• Develop and maintain business relationships with outside vendors in the industry.
• Develop and improve in house test capabilities and processes while maintaining and exceeding company goals
• Direct contact with Radwell International customer base.
• Reduce the beyond repair percentage and achieve, maintain, and manage a steady pattern of consistency in this arena
• Other duties may be assigned

QUALIFICATIONS

• Previous electrical/electro-mechanical troubleshooting experience a must.
• Previous technical training experiences a plus.
• Strong organizational skills
• Must be a team player with focus on department growth and process improvement.

Required to bring own tools as specified by the hiring manager

KNOWLEDGE & SKILLS REQUIRED

• Strong Computer proficiency
• Being able to multi-task
• Ability to work at fast pace
• Attention to detail
• Problem solving abilities
• Good communication skills

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Occasional sitting, reaching/working overhead, climbing or balancing, stooping, kneeling, crouching or crawling
• Frequent walking
• Continuous standing and repetitive hand motion
• Occasional sitting, reaching/working overhead, climbing or balancing, stooping, kneeling, crouching or crawling
• Lifting requirements include frequent lifting of up to 25 pounds and continuous lifting of up to 10 pound

EDUCATION & EXPERIENCE

• High School Diploma and Technical School Certification required (related field)
• One to Three years related experience and/or training
• Technical or Industrial product knowledge a plus