The PRAMS Phone Interviewer works in the Office of Public Health (OPH), Bureau of Family Health (BFH) and is
involved in many of the day-to-day PRAMS operational activities. This position is responsible for completion of
telephone surveillance operations duties for the Louisiana PRAMS project and will enable protocol-compliant
telephone data collection as outlined in the CDC PRAMS surveillance system protocol. This includes conducting
phone calls during evening and/or weekend hours as required:

• Perform all required phone interview operations activities as outlined in the CDC PRAMS protocol
• Perform any additional activities required to complete phone operations as outlined in the

CDC PRAMS protocol

• Complete all required training as mandated by Louisiana PRAMS and the CDC PRAMS protocol and

guidance

• Assure compliance in following the appropriate script to conduct telephone interviews
• Assist in the management of all batch activities in PIDS, the PRAMS operations tracking software

including survey data entry, new numbers entry and logging of received surveys

• Conduct PRAMS data collection, including conducting quality checks of data entered and make

corrections as necessary

• Assist in the preparation of all out-going mail and process all incoming mail (completed surveys and

returned mail)

• Meet staff data entry quotas, as well as interview call and completion quotas
• Search for new numbers and enters numbers according to operational schedule
• Assist in the preparation and distribution of all rewards using systematic approach and detailed logs for

tracking by batch, mom, and gift card number

• Inform the PRAMS Manager of activities on a frequent basis through participation in weekly meetings
• Participate in CDC training visits, workshops and conferences as necessary
• Work with PRAMS Manager, PRAMS team, CDC, and other PRAMS states to develop strategies and

solutions to problems and situations regarding data collection and management

• Maintain confidentiality and security of all data according to state and federal requirements and

regulations

• Participate in community MCH events, such as local “Baby Showers”, to promote PRAMS and track

community outreach events throughout the year

• Assist in efforts to prepare PRAMS materials
• Attend BFH staff meetings, workgroups and planning sessions as required
• Assist with special projects as necessary

Department of Health and Hospitals • Office of Public Health • Bureau of Family Health
Knowledge, Skills and Abilities:

• Strong computer skills and applications (including knowledge of word processing, Microsoft Office

programs, Windows, and file management)

• Business English and Math knowledge and skills are necessary to conduct the day-to-day operations.
• Excellent communication skills, especially oral communication skills
• Excellent organizational skills
• Ability to maintain accurate records
• Ability to enter data accurately into computer programs
• Ability to learn new computer software as required by the project
• Ability to exercise sound judgment
• Ability to work as a team member
• Ability and willingness to be trained in new and technical areas

Qualifications:

• A bachelor’s degree is preferred, or a high school diploma with several years of experience in a health

related field with relevant work experience will be considered.