Pool Concierge - Marriott Virginia Beach Oceanfront
Job description
- Ensure all patrons have correct identification
- Ensure no glass or food is taken into the pool area
- Greet and seat guests and issue menus in a friendly courteous manner
- Ensure each guest has on proper attire as defined in the standards.
- Answer all questions and explain policies
- Be familiar with the building facilities and their location and hours to provide excellent guest service
- Continually communicate with servers, pool attendants, managers and hotel employees in all items related to the pool
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Assist in maintaining all safety and security policies and procedures.
- Ensure department is operating in compliance with all Fire & Safety regulations.
- Ensure the department operates within the current ABC Laws (Skybar)
Type
Qualification
Experience
Must be at least 17 years old.
Education
High School Diploma or equivalent
Experience
Previous customer service skills preferred
Skill
Must speak fluent English.
Skill
Strong communication skills to interact with people
Skill
MUST BE HOSPITABLE
Skill
Must possess good listening and problem solving skills
Skill
Must be able to prioritize and multitask in a fast paced environment
Skill
Must be able to complete all position specific tests according to department standards
Skill
Must be able to remain calm and professional in a stressful situation.
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