Job description

Responsible for providing exceptional service to guests at the pool commensurate with the demands and expectations of a four-star hotel. Greets guests at the pool area, provides pool towels, to guests, escort guests and positions chairs, sets up, refreshes, and tears down cabanas. Maintains the cleanliness and physical appearance of pool area.

Job Specific

• Adheres to all pool safety standards, including safety procedures for adverse weather conditions
• Knows the location and contents of First Aid Kit
• Greets guests arriving at the pool
• Provides towels to guests, escorts them to chairs and sets up towels on chairs
• Provides and offers menus
• Promptly communicates food and beverage service requests to pool Food and Beverage Servers
• Knowledgeable and able to communicate all hotel Recreation offerings
• Loans recreational items and equipment
• Sets up, refreshes and tears down cabanas
• Assists in set-up and tear down for poolside furniture
• Cleans, maintains and positions pool furniture
• Picks up trash and dirty towels and repositions chairs throughout shift
• Applies excellent guest relations skills when interacting with guests
• Performs all duties in a timely and professional manner.
• Turns in lost and found items throughout shift according to hotel procedures
• Monitors and maintains appropriate inventory of pool towels throughout shift, obtaining clean towels from the laundry and returning dirty towels.
• Attends all departmental meetings as scheduled
• Other duties as assigned

General

• Reports to work as scheduled in proper uniform and in accordance with the company’s personal appearance standards
• Notifies appropriate individuals fully and completely of all problems and unusual matters of significance
• Is polite, friendly, and helpful to guests, management, employees
• Attends appropriate hotel meetings and training sessions
• Promotes and applies teamwork skills at all times
• Executes emergency standards in accordance with hotel standards
• Complies with safety regulations policies and procedures
• Complies with hotel department standards, policies and rules
• Remains current with hotel information and changes
• Maintains cleanliness and excellent condition of equipment and work area

Qualifications

• Excellent guest service skills
• Excellent oral communication skills
• Ability to lift 20+ lbs. and pull/push 100 lbs.
• First Aid/ CPR certified preferred
• Able to work a flexible schedule, including weekends and holidays.

Job Type: Full-time

Pay: $12.00 - $14.65 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Work Location: One location

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