All Purpose Plumbing is currently hiring for a full-time Plumbing Dispatcher / Customer Service Rep to schedule appointments and assist customers in the Tacoma, WA area. This office position earns a competitive wage of $17.00 - $20.00 per hour, depending on experience.

In addition to competitive pay and our family-like culture, we offer our Plumbing Dispatchers / Customer Service Reps the following benefits:

• Health, dental, and vision insurance
• 401(k) plan
• Profit-sharing program
• Paid training
• Boot program
• Tool allowance
• Company uniforms
• Paid holidays, wellness days, and birthdays

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

As a Plumbing Dispatcher / Customer Service Rep, you make sure our operations run like a well-oiled machine, keeping our technicians busy but not overbooked and our customers happy. You handle scheduling in our plumbing office by selecting the appropriate technician for each job and making an effort to schedule appointments in the most efficient way possible. Delivering exceptional customer service is one of your many talents. You respond to customer questions, issue reminder and confirmation calls, keep them informed about payments, follow up on their satisfaction with our service, and work to resolve any issues. You leave each day feeling great about using your customer service and organizational skills to take care of our technicians and customers!

ABOUT ALL PURPOSE PLUMBING

Since our foundation in 2001, we have been providing high-quality piping services for the residents of Tacoma and the surrounding areas. We are a local, family-run business that strives to offer a personal touch. Specializing in the installation, repair, and maintenance of all makes and models, we pride ourselves on our ability to accept and efficiently complete every request we get. We are licensed, bonded, and insured, and our goal is 100% customer satisfaction each and every time.

Because our company is run by a family, we strive to treat our employees as such. We offer awesome pay, stellar benefits, and an uplifting work environment. Additionally, we provide top-notch training so that our teammates feel confident in their abilities. If you're looking to join a stellar team, look no further!

OUR IDEAL PLUMBING DISPATCHER / CUSTOMER SERVICE REP

• Self-motivated - sees what needs to be done and does it
• Problem-solver - excited to identify obstacles and find solutions
• Effective communicator - ability to clearly express both verbal and written concepts
• Flexible - adaptable and able to work well under pressure
• Focused - manages time well and effectively prioritizes tasks
• Professional - able to give customers a great first impression of our company
• Goal-oriented - strives to accomplish objectives and achieve great results
• People person - easily establishes a good rapport with people

If this sounds like you, keep reading about this office position!

REQUIREMENTS

• 1+ years of customer service experience
• Excellent computer skills
• Proper phone etiquette
• Willingness to undergo a background check and drug test upon hire

If you meet the above requirements, we need you. Apply today to join our office team as a Plumbing Dispatcher / Customer Service Rep!

Location: 98408