Job description

Job Summary

The Resort District Manager oversee the workflow of multiple facilities to ensure the locations are maintaining and exceeding Customer expectations. This position is responsible for supporting and advancing team members to achieve the Company’s mission, vision, and values. The Resort District Manager is responsible for ensuring all pets are cared for with compassion. This position requires regular travel to our Indianapolis and Fishers, Indiana locations as well as our West Chester, Ohio location.

Company Culture & Perks

Our team members are hardworking, compassionate pet lovers. Our unique model was designed with our client’s pet’s comfort and safety as our top priority. The energetic environment at Pet Palace highlights our team members’ strong work ethic and attention to detail. The team environment allows for our clients to receive the unparalleled customer experience. At Pet Palace, our Mission is to put joy in pet's lives by providing superior care and comfort through compassionate personal interactions with pristine accommodations.

Team Member Perks:

• Competitive Salary
• Attractive Benefits plans
• 401 (k) with employer match available
• Enjoy snacks & lunches provided by us!
• Need a flexible working schedule? We are as flexible as they come!
• Amazing Employee Rewards Program
• Regular advancement opportunities
• Eligibility for multiple increases yearly with annual reviews
• Performance Bonuses
• Work with dogs and cats daily! We offer employee discounts too!
• Facility Travel

Check out our website at www.petpalaceresort.com, our Instagram @petpalaceresorts or our Facebook @ www.facebook.com/PetPalaceResort

How to Apply

• 1. Via Indeed
• 2. Via Our Career Site

Job Responsibilities

• Oversee the day-to-day operations and maintain the quality working standards of the facility, operations, procedures, cleanliness, and overall workflow
• Initial point of contact for all client and pet issues and escalate to District Manager when needed
• Operate and encourage all employee to work in a safe manner
• Other duties as assigned

Supervisory Responsibilities

• Lead and develop all Pet Care, Customer Service, and Grooming Specialist teams to maximum performance
• Complete the recruitment, hiring, and promotion employees
• Manage employee schedules, payroll, and facility deposits
• Train, develop, and coach the Assistant Managers
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Job Qualifications

• Flexible schedule including nights & weekends
• Excellent leadership & organizational skills
• Excellent verbal and written communication skills
• Energetic, caring, & passionate about animals
• Attention to detail & ability to observe animal behaviors on a daily basis
• Operate basic computer software
• Ability to prioritize tasks and to delegate them when appropriate.
• Excellent interpersonal and customer service skills
• Previous management experience required
• Experience managing 50 or more employees
• 1 or more years of experience in an animal environment
• Capable of lifting up to 40 pounds
• Ability to stand up to 8 hours

Equal Opportunity Employer Statement

Pet Palace is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Type: Full-time

Pay: $48,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Management: 3 years (Required)
• Animal care: 1 year (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road

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