Job description

Careers
Do you have a passion for helping others?
Pen Air provides access to 11 convenient locations in Pensacola, FL and Baldwin County, AL. Enhance the lives of your community by becoming a powerful force for good, after all, we live, work and play here too.
What makes the Pen Air community so great is the unwavering spirit, hardworking character and confidence that we all can succeed at making a difference. Through respect, exceptional service and Communerosity®, Pen Air has been a proud community partner since 1936.

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Join the team.*
Take control of your future by mapping out a career at Pen Air. Working for our credit union means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon your skills. Success looks different for everyone. Where will your journey take you?
Accounting & Finance
Administration
Asset Management
Business & Consumer Lending
Credit Resolution
Digital Products and Services
Front Line Operations
Human Resources

Information Technology
Learning & Development
Marketing
Operations
Payments
Project Management
Risk Management

The Pen Air difference.
Just like we strive to be a force for good in our communities, Pen Air works hard to supply employees with competitive salaries and a healthy, comprehensive benefits package.
Benefits Package:

Generous PTO Plan—20 days for new hires
Paid Maternal & Parental Leave
Competitive Retirement Plan
Competitive medical, dental & vision plans
Company paid Teledoc services
Company paid Short Term Disability

Holistic Amenities:

Up to $15K available for continuing education
Adoption Assistance Reimbursement
Wellness Programs
Gym membership reimbursement

Additional Resources:

Formal Career Development Resources
Financial Wellness Resources

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Role: *

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Work hours will be 10:45am - 7:15pm Monday- Friday with Saturday rotations. Remote (work from home) after training is completed.*

Provides member services via video interaction. Consistently delivers exceptional member service and effectively uncovers member needs and offers appropriate solutions. Responsible for making referrals to business partners.

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Essential Functions & Responsibilities: *

E

80%

Responsible for promptly and accurately handling member transactions to include withdrawals, deposits, payments, and other member requests while actively educating and providing product guidance to members. Assist members in the servicing of their account by answering questions.

E

5%

Make appropriate referrals to internal partners as needed.

E

5%

Ensures the appropriate records are maintained and required reports are prepared.

E

5%

Performs department specific functions as needed, including but not limited to using document processing, opening/closing the department, troubleshooting machines.

N

5%

Performs other job related duties required or assigned.

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Performance Measurements: *

1.

Provide informed, prompt, professional and accurate service and support to all members and associates via the Pen Air LIVE Experience as measured by key performance indicators.

2.

Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.

3.

Process member transactions with zero unresolved errors.

4.

Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.

5.

Regular reliable attendance.

6.

Demonstrate behaviors consistent with the Pen Air Core Values.

7.

Answer LIVE sessions, emails, and chats in a timely and professional manner.

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Knowledge and Skills: *

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Ability to manage multiple priorities, ability to use multiple applications on a computer simultaneously, willingness to learn,strong member focus, attention to detail, strong communication skills both written and verbal.

Physical Requirements

Light or low amount of physical exertion. Sitting for long periods of time.

Work Environment

May sit for long periods of time

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This Job Description is not a complete statement of all duties and responsibilities comprising the position.*

Job Type: Full-time

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