Job description

Responsibilities include:

• Guide and drive the client towards the best solution for their business needs
• Partner with clients to understand their business and related needs
• Understand client business issues and concerns, and recommend and implement appropriate solution
• Maintain and expand knowledge and proficiency on implementation job function, employer products/services and implementation best practices
• Assist clients with client data maintenance, setup, configuration changes in various client and internal systems, and coordinates with all functional areas (i.e. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.
• Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs., benefit accruals, Multi-J, split wraps, add'l locations, etc.).
• Collaborates with internal clients/partners (401k, FSA, Tax, etc.) and/or third-party vendors involved in providing services to identify and resolve issues and ensure that these services meet client expectations.

• Completes complex projects including:

• Calculation updates, special reports, tax amendments, company setup, troubleshooting
• PTO, OT, Double Time, etc. researches historical data for adjustments needed
• Researches benefit accruals, recalculates, and imports corrections.
• Assists client with tax changes for understanding, conducts research and follow-ups as needed.

Must Have Requirements:

• Implementation experience within WorkForce Now
• High School Diploma
• CCI/Mainframe experience
• Payroll experience
• 2 to 4 years of experience working in a client service/customer service environment or systems integration environment or 1 year of business consulting experience

• Service background/ Strong client relationship skills

• Basic project management skills
• Strong emotional intelligence/ situational intelligence

• Can detect if someone is confused or doesn’t understand something on the other end of the telephone
• Ability to ask the right questions in order to find out how to best help their client
• Ability to adjust their communication style to adapt to their target audience

• Strong attention to detail- there is a great deal of data entry and a need for high accuracy involved in implementing new client information
• Truly able to multitask in a high urgency environment with competing priorities, rather than simply stating the ability to multitask
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Excellent analytical skills and time management skills
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Must be able to recognize basic procedural issues as they arise, then escalate to the appropriate level
• Ability to work as part of a team to accomplish tasks
• Excellent communication skills both verbal and written

Job Type: Full-time

Pay: $21.00 - $41.00 per hour

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• El Paso, TX 79912: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What experience do you have implementing new clients within Workforce Now ?

Experience:

• Payroll: 2 years (Required)

Work Location: One location

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