Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Roles & Responsibilities:

The Patient Transfer Coordinator facilitates the inter-hospital transfer of patients from outside affiliates as well as other hospitals into the Mount Sinai Health System. The Patient Transfer Coordinator is responsible for ensuring that the patient meets all Mount Sinai’s clinical, financial and regulatory criteria for transfer.

Duties and Responsibilities:
1. Serves as the point of contact for referrals and obtains necessary information to initiate the patient’s transfer into or between member hospitals of the Mount Sinai Health System.
2. Receives transfer requests from physicians, affiliate represent or families. Information includes demographic, insurance and clinical data.
3. Responsible for the complete and accurate registration of all patients in an expeditious and positive manner.
4. Coordinates and secures inpatient referrals to appropriate medical services as needed for dedicated patient population.
5. Connects with accepting Mount Sinai Physician to determine clinical appropriateness for the transfer.
6. Performs follow up communication to patient financial services, insurance companies, physicians, case managers, social workers, nurses, staff, family members, and others regarding expediting approval of a patient transfer.
7. Collaborates with Admitting and Throughput (Bed Management) to determine availability of appropriate bed.
8. Arranges for appropriate ambulance to be dispatched based on patient acuity (e.g. BLS, ALS, and Critical Care Medic).
9. Communicates with the referral and accepting hospital of approval and time to transfer and admit patients.
10. Identifies, analyzes, organizes, and solves problems and issues in a timely, effective manner and collaborates with others to make sound, timely decisions.
11. Maintains and provides daily, weekly and monthly statistics for submission to Administration.
12. Advocates for patients, families, and referring physicians to promote overall satisfaction with accessing and utilizing Mount Sinai Health System.
13. Monitors patient progress and communicates information between patient, referrer, family, insurance company and treatment team.
14. Promptly answers and screens inquiries with strict adherence to confidentially agreements, policies and procedures.
15. Documents all patient encounters and enters all clinical data into referral tracking system.
16. Demonstrates knowledge of hospital, departmental and care center standards, policies, procedures and guidelines as well as regulatory agency standards.
17. Assists with new and current initiatives (e.g. Community Paramedicine)
18. Other duties as assigned by Manager or Director.

Requirements:

Education:
Four year high school diploma or equivalent. Successful completion of training program as an Emergency Medical Technician, EMT Paramedic, and other protocol update programs as currently required. Associates Degree preferred

Experience:
Minimum of 3 years acute care experience

Strength Through Diversity

The Mount Sinai Health System believes that diversity and inclusion is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education and advancement as we revolutionize healthcare delivery together.

We work hard to recruit and retain the best people, and to create a welcoming, nurturing work environment where you have the opportunity and support to develop professionally. We share the belief that all employees, regardless of job title or expertise, have an impact on quality patient care.

Explore more about this opportunity and how you can help us write a new chapter in our story!

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospitals, including Mount Sinai Beth Israel, Mount Sinai Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside ( Formerly St Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.

EOE Minorities/Women/Disabled/Veterans

Compensation

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $41.47 - $47.56 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.