Job description

Overview: Full-Time
Patient Services Representative
Ionia
Wage Range $16

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Your MCDC Journey Starts here!*
Get inspired by a passionate team and deserving community.

Why work for My Community Dental Centers? As the largest dental non-profit organization in Michigan, as a team, we are enhancing community health by offering access to quality dental care for all. To hear more from our CEO, Dr. Deborah Brown, Click Here.

Everything we do begins with the people within our organization. We believe in hiring talented, passionate people and providing competitive packages, along with learning and advancement opportunities that are all designed to make work/life balance accessible.

Pursue your dreams while you lead and grow in your role as a Front Desk team member and beyond.

Earn More with Industry Leading Benefits
When paired with our competitive compensation, our industry-leading benefits are here to support you in your professional and personal journey. We offer:

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Health, Dental and Vision Insurance for you and your family

• Life Insurance, Short & Long-Term Disability
• 403(B) with Company Matchup to 5%
• Wellness Program & Gym Membership Benefits
• Monthly Incentive Opportunities

Enjoy Your Personal Time

• No Nights, Weekends, or On-Call Hours
• Generous Paid Time Off
• Holidays

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The Career & Growth You Deserve*
Get the best of both worlds! Develop your skills as a leader, all while making an enormous impact in patients’ lives.

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Onboarding & Training: * We offer a comprehensive 10-week onboarding and training process that starts on your first day with us.

• Mentorship & Development: Not everyone starts in dental, but we know you have what it takes to elevate your professional experience and skills to make you a perfect fit for the dental industry.
• Room to Grow: When it is time for the next step in your professional journey, we are ready to help you reach your next destination with career path options that suit your professional and personal goals.

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You May Be a Good Fit for The Position If You…*

• Have exceptional communication skills, and a friendly personality
• Thrive on providing outstanding service and care
• Are mission-driven and are eager to care for underserved communities
• Can work with interruptions and effectively manage multiple priorities

If this all appeals to you, we encourage you to apply today!
Don't see the location you are looking for? Sign up here to keep track of similar opportunities! We are growing and always looking for passionate mission-minded people to join our team!

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Typical Duties and Responsibilities*

• Serve as first point of contact for all incoming new patients
• Be primary person to answer phones in a call center environment
• Provide high level of exceptional patient experience through all communications
• Provide successful interactions with potential patients
• Accurately collect, communicate, and enter patient information
• Accurately register and schedule new patients for appointments
• Verification of dental insurance using websites and working with MCDC insurance department
• Communicate with language services to support patients when necessary
• Provide admin support to all MCDC dental centers
• Fulfill scheduling requests as directed
• Effectively navigate patient concerns
• Assist patients in navigating and upholding MCDC standards and policies
• All other duties as assigned

Responsibilities: Knowledge, Skills, Abilities

• Exceptional communications and human-relations skills
• Excellent spelling, grammar, and written communications skills
• Maintain high level of confidentiality
• Maintain friendly demeanor with patients and MCDC staff
• Manage multiple priorities
• Handle and work with interruptions
• Handle conflict and maintain professionalism at all times
• Computer skills, including Microsoft Office suite and dental software
• Equipment utilized in call center environment: phones, fax, printer, etc.

Qualifications: Job Specification

• Minimum two years of experience in customer service preferred

Job Type: Full-time

Pay: $16.00 per hour

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