Articularis Healthcare Group, Inc (AHG) is a physician led and owned organization dedicated to improving healthcare by supporting independent rheumatology practices across the country. As the nation’s largest rheumatology specialty group with 20+ practices across 7 states, AHG provides access to best business practices, advisory and management services, and value-based treatment pathways.

AHG currently has an opening for a full time Patient Services Representative at our Atlanta, GA office. Our office hours are Monday through Thursday with a 3-day weekend! Enjoy a positive team environment, work/life balance, and robust benefits package including 6 paid holidays, PTO, 401K, group medical, dental, vision, and short & long-term, disability insurance. Please visit our website at www.articularishealthcare.com for more information.

Job Summary:

The Patient Service Representative will be responsible for handling all front desk duties for the practice. The Patient Services representative must ensure that patients are the number one priority, whether over the phone or in person. They will greet every patient and guardian with a smile and accommodate their needs in a comfortable and pleasant manner to provide the best experience.

Essential Job Responsibilities:

• Responsible for checking in patients upon arrival at the office, as well as obtains and updates necessary financial, personal, and or medical information.

• Ensures all information is entered accurately into the patients’ chart.
• Ensures that patients receive a superior level of customer service by answering the telephone promptly, communicating in a courteous and friendly manner and addressing patients’ needs and questions.
• Responsible for checking out patients upon completion of the appointment, schedules the follow- up appointment(s) as needed and provides patients with any necessary documents, including treatment plans, receipts, work excuse notes, or appointment reminder cards.
• Responsible for collecting copays and past due balances.
• Monitors the schedules regularly, adjusts the schedule as necessary and reschedules patients as needed.

• Responsible for sorting, filing, and scanning materials correctly by alphabetic or numeric systems and the ability to key data into medical computer system accurately.
• Responsible for scheduling appointments based on the company’s scheduling guidelines.
• Understands insurance benefits to effectively communicate to the patient.
• Maintains patient confidentiality through HIPAA compliance and ensures any release of patient information is done in accordance with the company guidelines.

• Understands how to work effectively within the office, partnering with Managers, Doctor(s), and other staff to maintain consistency and integrity within the company.
• Appropriately triage and transfer phone calls to other areas and/or providers.
• Performs other duties as assigned.

Minimum Qualifications:

• Associates degree with 2 years or any combination of education and work experience in a customer service-related role.

• Previous experience working in a medical/clinical setting.
• Previous multi-line phone system.
• Working knowledge of computers, internet access, and the ability to navigate within Microsoft Office Suite, or similar programs.

• Demonstrated excellent verbal and written communication skills.

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university
• Bilingual (English/Spanish).
• Knowledge of medical software systems.
• Knowledge of medical terminology.

EEO/AA-M/F/disabled/protected veteran

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions