General Summary: Welcomes visitors to the Women’s Health Center, and directs them, as appropriate. Provides administrative support for healthcare operations as directed by the EDWHS. Assists the EDWHS in always keeping the Women’s Health Center orderly and ready for patient care and other activities.

Duties and Responsibilities for Patient Services:

• Second shift; 2:00pm-5:00pm
• Provide general information for all Women’s Healthcare services, including Fertility Awareness and Lactation Support.
• Greet and welcome each person (patients, program participants, board members, volunteers, and visitors) when they arrive on the second floor.
• Determine the purpose for each guest who arrives on the second floor and direct them as appropriate.
• Check in patients coming for appointments, ensuring that they sign consent and privacy documents.
• Verify insurance coverage, update patient information, collect co-pays and deductibles.
• Following HIPAA Guidelines, discretely collect patient information and address patient questions.
• Schedule patients for appointments.
• Facilitate referrals and release of medical information.
• Obtain medical records from external providers.
• Obtain prior authorization if needed for medical services.
• Answer calls to the medical practice and take messages for the medical staff.
• Greet and direct patients who drop in for lactation support.
• Assist patients enrolling in health insurance coverage through MNSure.
• Provide administrative support for various women’s health programs, as directed by the EDWHS.
• Assist the EDWHS in keeping the Women’s Health Center clean and orderly.
• Assist the EDWHS in always keeping the Women’s Health Center ready for patient care and other women’s health services.
• Other responsibilities as directed by the EDWHS.

Duties and Responsibilities for Receptionist:

• Answer all incoming calls to Guiding Star Wakota, taking messages or transferring calls as needed.
• Provide a welcoming and friendly voice that makes each caller feel valued and understood.
• Direct all calls where they should go and ensure that staff are aware of the calls they need to respond to.
• Other responsibilities as directed by the DO.

• Administrative experience in an office setting is preferred.
• Experience working with customers in a busy customer-service setting.
• Ability to manage multiple tasks.
• Exhibit a professional demeanor and appearance.
• Ability to project friendliness, positivity, patience, and empathy.
• Exhibit strong interpersonal and administrative skills and be able to work independently.
• Ability to pay close attention to details.
• Proven history of punctuality and dependability.
• Proven history of professional discretion and confidentiality.
• Ability to speak both English and Spanish, strongly preferred.
• Agree with and be willing to uphold the Statement of Faith, Statement of Principle(s), and policies of Guiding Star Wakota.

Submit cover letter and resume to Director of Operations: kelly@wakota.org