Job description

The responsibility of the Financial Counselor is to pre-collect deductibles, coinsurance, or other out of pocket expense due from the patient and/or guarantor prior to rendering surgical services. This position also collects past due balances. Promotes a team-oriented atmosphere and takes initiative in maintaining a tidy and safe clinical environment

Key Responsibilities

• Detail-oriented; sharp problem-solving skills; ability to multi-task
• Serves as practice liaison to all outside billing-related entities
• Promptly reports billing updates and/or issues to the AR Director
• Educates Front Office Clerks on financial guidelines as it relates to their duties
• Maintain current knowledge of CPT and ICD-10 codes, billing policies and government and non-government plans
• Completes payment posting and creates daily bank deposits and payments made over the phone
• Routine follow-up on past due accounts (commercial insurance, private pay, and industrial)
• Maintains daily cash log, transaction records completes daily reporting
• Works eCW reports daily (i.e. -- No Guarantor, Unposted payments and Refunds)
• Works with collection agency in posting bad debt adjustments
• Creates payment plans, offers private pay discounts per the financial policy
• Provide Customer Service to patients calling
• Follow management directive

Requirements and Qualifications

• High School Diploma or higher education and training
• 3+ years clinic billing experience
• Ability to operate standard office equipment

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Preferred Qualifications

• 5+ years working in a medical facility; Family Medicine, Dermatology, Plastic Surgery, General & Vascular Surgery, Cardiology and/or Podiatrics preferred, Prefer someone with soft collections experience.
• Bilingual
• Diplomatic; excellent customer service skills

Software/Computer Programs: Proficient with Electronic Medical Records (EMR) systems (preferably eClinical Works), transmission clearinghouse systems (TriZetto, Navicure), Practice Management/Scheduling System(s)

Computer Skills: Basic computer skills and the ability to maneuver through multiple software applications. Needs to know how to access payer websites and coding resources. Microsoft Office for reporting and correspondence.

Job Type: Full-time

Pay: $15.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• clinic billing: 3 years (Preferred)

Language:

• English (Required)

Work Location: One location

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