We are currently recruiting for an individual to work in our Patient Access area. The Patient Access Representative answers multi-line telephones and schedules patient appointments and procedures. Collaborates with the nursing team and providers to coordinate appointments to meet patient needs.

Orthopedic Institute has been serving the region for over 40 years offering excellent orthopedic care across South Dakota, Western Minnesota, and Western Iowa. Our history has been marked by partnerships built on shared values and vision. We have recently added physicians to strengthen our position as an independent practice. We focus solely on exceptional orthopedic care to broaden the reach and impact in this region. Our provider team has grown to include 16 orthopedic surgeons, two pain medicine physicians, one physiatrist, and 20 physician assistants/nurse practitioners and over 225 employees. We currently have locations in Sioux Falls, Brookings, Mitchell and Yankton and numerous outreach locations in the region.

To be successful in this role, candidates must have the following:

• High school diploma or equivalent preferred. Post-secondary education helpful.
• Working knowledge of medical terminology and use of professional written communication required.
• One year of work experience, preferably in a hospital or medical office setting.
• Customer service skills essential.
• Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
• Must be able to work as part of a team and also work independently.
• Frequently takes direction from nursing team.
• Must always maintain confidentiality of sensitive information.
• Requires excellent customer service and the ability to empathize with patients and their situations.

Work Shift:

• 8 Hours - Day Shifts
• Scheduled Weekly Hours: 40

Benefits:

• Medical, Dental, Life, LTD and Vision Insurance
• AFLAC voluntary benefits
• 17 days of PTO plus 6 paid holidays annually (frontloaded)
• Profit Sharing quarterly

Orthopedic Institute is an EEO/AA Employer M/F/Disability/Vet.