Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison I may schedule and confirm initial and follow-up medical appointments as needed.
Minimum Education: Required: • High school diploma or equivalent/GED required. Preferred: • Associates’ or Bachelors’ degree in healthcare, business or operations field strongly preferred. • Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. Minimum Experience/Knowledge: Required: • Minimum 2 years of experience working in a customer service department/ environment or 1 year in healthcare or some combination thereof. • Demonstrated interpersonal skills. • Ability to multi-task. • Excellent verbal and written communication skills. Preferred: • Knowledge of HIPPA compliance and various health insurance types. • Knowledge of medical terminology. • Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. • Bilingual: Spanish, Chinese and other languages preferred. • Required License/Certification: • Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. The hourly rate range for this position is $18.20 - $30.97. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.