Job description

Thompson Truck & Trailer is looking for a dedicated Parts Specialist to join our team. Thompson Truck & Trailer is a full-service commercial truck dealership serving customers in six locations in Eastern Iowa and Western Illinois. Thompson has been family-owned and operated for nearly 25 years, and those family values are demonstrated every day with our commitment to customer service and strong customer relationships. We reward and value honesty, integrity, and hard work within our high-performance team of more than 200 people.Primary Responsibilities

• Answer customer calls and walk-ins by researching parts availability and pricing.
• Utilize parts management software to research parts availability on-site or for order and communicate timeline and price to the customer.
• Determine sales opportunities during customer interactions to increase revenue.
• Inform customers of companion parts requirements to ensure the customer is aware of the full product line.
• Follow established processes to research out-of-stock parts from internal dealerships and outside sources. Obtain proper authorization from the customer before orders are placed.
• Back-up and assist other parts team members as needed.

Requirements

• Industry knowledge and parts experience will get you up-to-speed faster, but we can teach anyone that wants to learn. We're more focused on your ability to think-on-your-feet, creatively solve problems, and understand our customers' challenges.
• Physical demands of this job are classified as Light: exerting 16 to 50 pounds of force or lifting occasionally, and/or 10 to 15 pounds of force or lifting frequently to move objects.
• High School Diploma or GED

Thompson Truck & Trailer offers a competitive benefits package the first of the month following 30 days of employment: Group medical, dental, vision, life, disability, 401(k), PTO, paid holidays with no waiting period, and tuition reimbursement.
Visit our website at: https://www.thompsontruck.com/
Visit us on Facebook at: https://www.facebook.com/pg/ThompsonTruckandTrailer/posts/

Thompson Truck and Trailer is proud to be an EEO employer. We do not discriminate based upon race, religion, color, sex, age, national origin, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. We strongly encourage minorities, veterans, and individuals with disabilities to apply for career opportunities at our company.

Job Type: Full-time

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