Customer Service Agent

Greeting our passengers with a smile

Are you passionate about customer service and travel? Would you love to help people get where they’re going? Are you a real problem-solver who can stay focused in any situation? Then a Customer Service Agent position at United Ground Express, a subsidiary of United Airlines, is right for you.

As part of the UGE Customer Service team, you’ll meet diverse people from all over the world at the ticket counter, gate, and more to provide a flyer friendly experience aboard every flight, every day!

Caring for Customers

As a Customer Service Agent, you’ll make every interaction a positive one

Whether helping with reservations or printing boarding passes, resolving disservice situations like determining alternative flight options or rebooking a reservation for delayed, cancelled or missed flights, you must be calm, cool and collected

To be successful in this role, you’ll need patience, empathy, the ability to listen along with an ability to make informed decisions in sometimes stressful situations

Caring is job one regardless of our customer’s disposition or travel challenges. As a UGE Customer Service Agent, you will be required to remain calm, positive, and caring even when our customers might be having a bad day
Other duties include but are not limited to are:
• Lift baggage and boxes/packages weighing up to 70 lbs.
• Stand for up to 4 hours during a shift
• Operate the passenger loading jet-way bridge
• Ensure compliance with FAA regulations and policies

You’ll be provided the tools you need on the Runway to Success!

We provide paid training, including orientation and classroom, virtual, and on-the-job training

When you’re ready, you can explore roles such as Lead Agent, Compliance Coordinator, Supervisor, General Manager and more

Flexibility

Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport

You must be available for day and night shifts, weekends and holidays

You will be required to work mandatory overtime, when necessary

As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule

Punctuality and reliability are essential – we’ve got flight schedules to meet!

We reward your efforts

($14.00 per hour) per the union contract

Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network

UA Discount Program for flights when you want to purchase a ticket

Paid time off (PTO)

And more