Job description

Part Time Cross-Utilized Customer Service Agent - Hobbs Lea County Regional Airport (HOB) Hobbs, NM
HOB00000043

Cross-utilized Agent

Are you passionate about customer service and travel, with an interest in working at an airport or around airplanes? Are you someone who enjoys working outdoors in all types of weather? Are you looking for a versatile job that keeps you mentally and physically active, utilizing problem solving skills regularly?

If yes, then you’re a great candidate for a role as a Cross Utilized Customer Service/Ramp Agent with United Ground Express, a subsidiary of United Airlines.
Cross-utilized Agents do it all. They help passengers throughout the airport as well as prepare gate areas for aircraft arrival and prepare aircraft for flight dispatch.

In the Lobby

Make every interaction a positive one through kind communication
Assist passengers with a smile through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors, and passengers needing wheelchair assistance
A customer service agent is expected to be friendly, prompt, and courteous
You will provide assistance for people who are checking-in, making reservations, rebooking flights, and checking in baggage.
Resolve disservice situations like determining alternative flight options or rebooking a reservation when delays, cancellations or misconnections occur
Make informed decisions in sometimes stressful situations

Working on the Ramp

You will be working outside year-round in all kinds of weather
Plenty of physical activity, as you will be loading and unloading aircraft with as many as 100 bags per flight, some weighing as much as 70 lbs.
At UGE we are committed to Safety at all times, always following trained standard operating procedures
Consistent attention to detail and awareness of your surroundings
We are committed to caring for our equipment, aircrafts, and baggage as if they were your own while providing excellent customer service

What’s in it for you:

($13.00) per the union contract
Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
UA Discounted flight Program for purchasing confirmed tickets
Paid time off (PTO)
Paid job training programs
Heath Benefit package options

What will my schedule look like?

This is a union position based on seniority. You will be assigned your initial schedule and will then have the opportunity to make a bid for your desired shift after your initial schedule period ends
You may be required to work mandatory overtime based on operational need
Must be able to work during day and night shifts, weekends, and holidays
Punctuality and reliability are essential
As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule

UGE requirements

Minimum of 18 years old
Excellent communication skills
Must be able to read, write, and speak English fluently
Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service) per local requirements
Legally authorized to work in the United States without sponsorship
High school diploma or equivalent preferred
Valid driver’s license with a clean, insurable driving record

ADA Specifications

Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)

UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

United Ground Express
United States-NM-HOB - Hobbs - Lea County Airport
United Ground Express
Part-time

Nov 28, 2022, 1:56:29 PM

Job Type: Part-time

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