Job description

Unity Hospice is a family owned and operated hospice. We are looking for an outstanding account liaison / outside sales rep to join our team. Our promise to our patients is “We personalize our care and treat you like family”. We are dedicated to making our patients’ final days, weeks and months as comfortable as possible.

The promise to treat everyone like family also flows through the daily work environment, where all employees are part of the Unity family. We offer a workplace that employees are proud to be a part of. Unity Hospice was voted a Chicago Tribune “Top Workplace” by our employees for the last five years straight!

We are looking for exceptional people to join our exceptional team. People who want to make a difference in the community and in the lives of others. The end of life can be accompanied by feelings of loss and isolation, and the Unity Hospice team is dedicated to ensuring that the transition is filled with dignity, comfort and peace. We are dedicated to doing this not only for our patients, but for their families and loves one as well.

The success of our company is dependent upon teamwork. Our specially trained team includes doctors, nurses (NP, LPN and RN), social workers, certified nursing assistants, spiritual counselors, therapists and volunteers, just to name a few. The one thing we are missing is YOU – please join us!

Duties: What you will do:

The Palliative Care Program Coordinator supports palliative care patient management and productivity by managing intake, tracking, and scheduling of new palliative patient referrals, maintaining a comprehensive and accurate master roster, and performing confirmation calls; presents a caring and professional demeanor for all incoming calls, notifies agency staff members of pertinent messages; coordinates provision of patient documentation to primary care providers and other pertinent specialists in a timely manner; maintains patient privacy by adhering to HIPAA; supports agency staff members with regular and assigned projects under the direction of the Director and Assistant Director of Palliative Care.

Essential Job Functions/Responsibilities

Intake

1. Maintain accurate and comprehensive running log of new referrals for follow-up

2. Verify edocs file reflects palliative care order and palliative care consent, if consent signed by other than patient, verify edocs file reflects appropriate documentation of authority

3. Verify edocs file reflects appropriate history and physical

4. Verify intake and contact pages are complete to the fullest extent possible

5. Schedule initial consults to occur within two weeks of referral receipt

6. Assign NP per knowledge of territories and current caseloads

Communication

1. Conduct appointment confirmation calls

2. Fax visit notes on a weekly basis

3. Take general calls to office and palliative specific calls when available

4. Direct calls and messages appropriately to ensure timely attention to patient issues via active handoffs and follow-up confirmation

Requirements: What you need to have:

1. Some college, bachelor’s degree preferred

2. Previous similar experience in office and healthcare environments

3. Excellent verbal and written communication skills with a focus on outstanding customer service.

4. Ability to understand and manage phone system, fax, copies and other office equipment as required.

5. Excellent organizational skills

6. Proficient in computer systems and applications.

7. Knowledge of and commitment to customer service principles and practices.

8. Ability to work under pressure.

9. Professional personal presentation.

Benefits: What you will get:

• Supportive and welcoming work environment
• Competitive salary
• Health insurance plans
• Matching 401k retirement plan
• 3 weeks PTO (paid time off)
• 7 paid holidays
• Reimbursed mileage
• Company phone
• EAP (employee assistance program)
• Tuition reimbursement program
• Back-to-School program
• Shining Star program

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Please tell us why you will excel in this role?

Work Location: One location

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