Job description

Modivcare is looking for an Exception Facility Liaison to partner with nursing homes, dialysis clinics, hospitals, and other medical providers that have clients with routinely scheduled, discharge or frequent trips to maximize scheduling coordination and information sharing. You will visit facilities to provide training and information about the non-emergency medical transportation system, and to learn about facility concerns. You will be a liaison for patients and case-managers alike throughout the state providing in-service training to facilities on how to use NEMT services. You will report into the Operations department.

You will...

• Provide community-based outreach and education activity
• Develop ongoing relationships with facilities through face- to- face meetings, phone calls and group presentations
• Maintain positive relationships with facilities
• Report to and work with Member Experience team and members of management when issues are uncovered
• Provide training in person and by webinar to facilities on how to use NEMT services including web-portal trip request
• Promote company programs with healthcare facilities and case workers
• Travel to healthcare facilities
• Provide post-meeting follow up/communication to healthcare facilities and Modivcare departments

We are excited to speak to someone with the following...

• High School Graduate or General Education Degree
• 0-2 years previous work experience
• Experience working with health plans and healthcare facilities
• Experience as an outreach or provider relations representative
• Valid Driver's License
• Clean driving record
• Can travel up to 80% of the time

We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package including the following:

• 3 Medical Plans with Prescription Drug Benefits
• 2 Dental Plans
• Vision Benefits
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Legal Services
• Critical Illness, Accident, Hospital Indemnity and Cancer Insurance
• Tuition Reimbursement
• Relocation Services
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare. Because we care...always.

Modivcare Inc. ("ModivCare") (Nasdaq: MODV) is a healthcare services company that provides a suite of integrated supportive care solutions for public and private payors and their patients. Our value-based solutions address the social determinants of health (SDoH), enable greater access to care, reduce costs, and improve outcomes. We are a leading provider of non-emergency medical transportation (NEMT), personal and home care, and nutritional meal delivery. Modivcare also holds a minority equity interest in CCHN Group Holdings, Inc. and its subsidiaries ("Matrix Medical Network"), which partners with leading health plans and providers nationally, delivering a broad array of assessment and care management services to individuals that improve health outcomes and health plan financial performance.

Salary: Starting at $19.17/hour

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.

Job Type: Full-time

Pay: From $19.17 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road

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