Job description

MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years!

MSC is an 11-Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2022!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In Addition, we are very proud to share that we have been awarded the distinguished honor of

2021 - HME Provider of the Year!

We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!

• Competitive Pay
• Advancement Opportunities
• Medical, Dental & Vision Insurance
• HSA Account w/Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• 401k (with a matching program) / Roth IRA
• Company Discounts
• PayActive/On-Demand Pay
• Paid vacation, Sick Days, You Days and Holidays

Responsibilities and Duties:

• Handles intake inquiries from physician offices and intakes all pertinent customer order information including documentation required to meet coverage criteria
• Responds to questions posed by provider offices and other outpatient referral sources related to home equipment/supply needs, acting as a liaison between MSC, patient/caregiver and the referral source.
• Maintains open communication with patients/clients and referral sources, responding to all questions and concerns.
• Markets our services to the provider offices and other potential referral sources within the community.
• Maintains open communications with all referral sources and documents with whom and with what frequency
• Other duties as assigned.

Qualifications:

Education: Graduate of an accredited high school or GED equivalence.

Experience/Knowledge/Skills/Physical Requirements:

• Two years (minimum) of HME customer service experience strongly preferred
• Knowledge and understanding of intake implications of industry change.
• Excellent skill sets in communication and customer relations.
• Detail oriented with excellent interpersonal and organizational skills (a TEAM player).

Starting no less than $18

Job Type: Full-time

Pay: From $18.14 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Toledo, OH 43606: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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