Job description

Position summary: As the Order Entry Representative, you’ll play a role in supporting the Sales Department by completing tasks that lead our organization towards operational effectiveness. The ideal candidate will be skilled in both technology duties as well as administrative duties. The Order Entry Representative will report directly to the Sales Manager.

Qualifications:

Attention to detail and accuracy.

Good verbal and written communication skills.

Strong team player works effectively and efficiently in a collaborative environment.

Proficient in Office 365 & Microsoft Products, ERP knowledge helpful.

2+ years of Experience in customer service or sales related role.

College degree preferred but not required.

Position responsibilities:

Learn TFT’s ERP system P21 and procedures.

Fundamentally understand TFT’s business model as it pertains to products and margins.

Work towards understanding concepts of pricing, delivery, cancellations, returns, and customer contracts.

Set up new customers and maintain existing customer records in ERP system.

Respond to Customer requests for standard quotations, stock checks, catalogues & samples.

Enter sales orders & sample orders for products into ERP system and send customer confirmations.

Create and update product specifications, work instructions and other documentation as required.

Support action items from Sales Manager to ensure completion in a timely manner.

Document customer communication including account highlights and issues.

Report on department activities and goals.

Benefits:

TFT offers a competitive benefit package including medical insurance, life insurance, short term and long-term disability, 401K retirement plan, and paid vacation days and holidays.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Orlando, FL 32801: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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