Job description

Staff Boom is an outsourcing company based out of Anaheim, California with locations abroad in the countries of the Philippines and Peru. At Staff Boom we specialize in customized staffing and consulting solutions for medium to large sized businesses with heavy emphasis on the insurance industry including insurance retailers, wholesalers, and carriers. We provide outsourcing services in our remote facilities; these services include Insurance Back Office, Accounting/Finance, Customer Service, Lead Generation, Data Entry, IT, Marketing, and Legal Support Services among others.

Staff Boom’s Operations Team is looking for a motivated business professional with management experience to join our Operations team as an Operations Supervisor. We are seeking an organized and engaging leader who facilitates and fosters an engaging and enthusiastic work environment for their teams which in turn motivates their staff to perform optimally. This position will manage our Account Operations Associates. In addition, this role will train, develop, and assist in maximizing the account management of our Operations Associates. This includes the onboard training of our new staff, data analysis for assigned associates’ clientele, acting as an additional operational liaison when necessary, coordinating with our international staff, as well as collaborating directly with our current Operations Associates to provide outstanding services to Staff Boom’s clients.

Desired Skills & Experience

• Property and Casualty Insurance industry background and experience (Required)Valid P&C Insurance License strongly preferred
• Previous management or supervisory experience (Required)
• Account/project management experience preferred
• Excellent communication skills: written and verbal
• Analytical and critical thinking skills required
• Ability to multi-task, prioritize, and manage time effectively
• Self-motivated, goal-oriented, and organized
• Collaborative team player
• Experience developing training material and conducting in person and online training sessions
• Strong technical skills that allow one to work with different software programs and agency management systems quickly. The ability to learn new programs and technologies as needed and develop training material pertaining to them
• Exceptional customer service skills
• Experience with web-based training development a plus but not required
• Bilingual in Spanish or Tagalog is not required but would be an asset

Key activities/Responsibilities

• Work with current Operations Associates to conduct needs assessments, develop curricula, and training timelines to address their client’s needs accordingly
• Coordinate, develop, and facilitate delivery of instructor-led training courses for our US Operations team
• Work with US Operations Manager to develop training material for US Operational staff
• Document and reengineer processes and procedures for the US Operations team targeting efficiencies
• Analyze data and identify trends to make recommendation for improvements
• Support the domestic operations team with on-boarding accounts and managing the day-to-day functions of their assigned clients for maximum client satisfaction
• Act as an operational liaison for the staff, functional client teams, and other departments as necessary
• Monitor quality control processes, backlog, and utilization for staff’s assigned clients to ensure that services provided meet customer expectations and comply with industry standards
• Audit and maintain monthly client reports

Education/Experience:

• Previous management or supervisory experience (Required)
• Bachelor’s degree (Preferred)
• Previous employment or experience in the insurance industry (Required)
• Previous employment or experience with Training and Development a plus but not required

Benefits:

• Matching 401K up to 4% of employee contribution
• Group Health, Dental, and Vision Insurance for employee and dependents
• Life Insurance
• Accrued paid vacation
• Paid Holidays
• Potential international travel to the Philippines and Peru

Job Type: Full-time

• Serious full-time candidates only

Salary: $65,000.00 - $80,000.00 per year

Schedule: Monday to Friday

Work Location: In person in Anaheim, CA; hybrid after completion of training

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Anaheim, CA 92807: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising: 1 year (Required)
• Property and Casualty Insurance: 1 year (Required)

License/Certification:

• Property & Casualty License (Preferred)

Work Location: Hybrid remote in Anaheim, CA 92807

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