Job description

The Operations Manager (OM) is a senior management role that has full responsibility for operations and administrative functions at an office location. OM activities include managing and/or participating in recruiting, sales, scheduling, technical training, cost estimation, test plan and report review, customer service, and asset allocation.

OMs are responsible for ensuring that operations personnel comply with all company (administrative and technical) SOPs as well as Safety, DOT and Quality Programs. The OM is also responsible for resolving customer complaint and/or service issues. OMs partner with their RM and Sales team for business development opportunities within the geographic area of the office as well as areas of specialty services, if applicable, throughout the company. OMs participate in business reviews, new account strategy and have hiring and firing decision-making roles at their office.

The responsibilities and expectations are similar to the OM but are more focused on executive leadership and planning. Proper delegation of many of the routine tasks to the Operations Coordinator is critical.

RESPONSIBILITIES AND DUTIES:

o Ensure consistent execution of core deliverables to the customer. Communication and coordination with Client Account Managers (CAM) and Technical Services to facilitate final proposals, test plans and test reports.

o Promotes and participates in conference calls and presentations with senior management, sales team, and other key personnel to facilitate and coordinate: revenue forecasting, project planning, business development, technical training, and customer service activities.

o Coordinates with CAMs, OMs and RMs for ATLAS project scheduling. Responsible to staff personnel at base location 3 weeks out at minimum.

o Expected to staff each project with appropriately trained personnel for the project and to optimize scheduling to reduce travel costs.

o Ensures that productivity level of the office is maintained and plays an active partnering role in managing key customer relationships

Job Type: Full-time

Pay: $85,000.00 - $129,477.64 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Work Location: One location

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