Summary:

Responsible for assisting with the accounting and deposit operation functions for the Bank. Under general supervision, performs a variety of routine accounting duties according to existing procedures, methods, and systems. Responsible for administering the visa credit and debit programs by performing account maintenance and other assorted functions. Assists customers with issues resulting from bank cards, return checks and ATM adjustments.

Qualifications:

Education: Associate's degree in accounting or related field or equivalent combination of education and experience.

Licenses/Certifications: None.

Experience: Two years of related experience and/or training.

Essential Functions:

A: Job Specific:

• Post prepaid and other payments group transactions as assigned by Controller. Meeting transaction processing deadlines.
• Review all Stop payments- verify that we have the signed form or verify if completed through online access.
• Perform ATM adjustments correcting customer deposits that contained an error. Verify account and adjust with either a credit or a debit to offset the amount of the actual deposit. Review transactions the following day to ensure accuracy.
  • Oversee that the Velocity daily overdraft program procedures are completed and that notices are ran and mailed to the customer.
• Responsible for administering the Visa Credit Card Program. Perform status updates on accounts when necessary, process credit card applications, administer cards. Administer the EZBusiness program (the online access for our business credit card program).
• Oversee the Debit Card Program. Utilize system to update card status to identify loss or stolen cards. Monitor card transactions to identify potential fraudulent activity while working with Card Brand Specialist. Work with vendors and local law enforcement agencies to limit the bank's risk to potential losses. Upload Shazam files for new card or for maintenance at least 2 times a day. Download Shazam files. Pos Card Returns on debit cards and verify on Navigator if the debit needs to be changed for non-distribution. Review each debit card form for VAU (Visa Account Updater). All HSA cards are opted out and review others who have opted-out.
• Review report for monthly reissues for debit card.
• Review Shazam report quarterly for closed cards on Shazam to delete so we can no longer be charged for them
  • Process debit card dispute forms from branches. Review customer disputes with vendors relating to charge-backs, issue provisional credit when necessary and record dispute to identify trends.
• Close over-drawn accounts. Receive report from branches identifying those accounts that are overdrawn. Zero account balances via TMS and notify the branch staff and call center. Process payments received on moneys due from the customer. Report to Chex systems the charge-offs. Report any account over $1,000 to our lawyer for collection. Review closures on Chex system to compare if they have recently opened an acct with Sutton Bank.
• Review closed account forms initiated by branch personnel to ensure changes have been recorded per the customer's request. Verify accuracy and completeness. Confirm applicable accounts/cards have been closed.
• Review Director looking for the various forms to ensure change was approved by customer (i.e. ATM Debit Cards, Dormant Forms, Closed Forms, Stop Payments).
• Process Scan/Index; awaiting indexing item in Director. Final indexing dispute forms and order/maintenance debit cards as needed.
• Log into Discover Card site, pull down prior day reporting and create the Wire Form to send funds. Submit form to ACH/Wire Department.

Knowledge/Skills/Abilities:

• The ability to communicate effectively and clearly, both in verbal and written communications.
• Excellent interpersonal skills.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• The ability to manage multiple tasks.
• Excellent problem-solving skills.
• Ability to calculate figures as it relates to accounting processes.

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status.