Job description

Required Qualifications
Associates degree required or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired. One to two years of general office experience and/or customer service is required. High level of interpersonal, communication & presentation skills are required. Ability to give and receive advice and opinions and interact with individuals in situations requiring sensitivity and tact. Commitment to providing excellent customer/student service. Exceptional problem-solving skills. Must have a high level of proficiency in Excel, Word, and PowerPoint. Must be bilingual (English/Spanish). Flexibility to work some weekends and evenings as needed to cover special events. Desire to work with and serve diverse communities and promote equity and inclusion.

Must be able to demonstrate the Morton College core values of compassion, fairness, respect, responsibility, tolerance and truth.

Preferred Qualifications
Experience working with student information systems (colleague preferred). Work experience in higher education setting.

Job Summary
The One Stop Center Specialist is an ambassador for the Morton College One Stop Student Services Center, serving as the primary point of contact for students, prospective students and their families, and is an expert in the delivery of student services. The Specialist represents the following Student Services areas: Academic Advising, Admissions, Financial Aid, Student Admissions & Records, Counseling and Disability service. They provide comprehensive information and guidance to students and families, as well as other services/resources from other areas of the College.

The Specialist provides a warm and welcoming environment and interfaces with current students, prospective students and their families. They will be available to teach students how to access and use technology for self-service and will provide basic advising information, requirements, academic policies and procedures. They will work with students, parents, faculty, and staff to solve problems related to systems, policies or procedures.
They participate in ongoing professional development, as well as direct support of cross-training opportunities for other One Stop Specialists. This position supports cooperative cross-functional, cross-campus communications and dialogue by maintaining a close working relationship with all campus offices.
The position will require the ability to work in a fast-paced environment where organization, attention to detail, and resourceful problem solving are essential skills. Exercise judgment requiring knowledge of federal, state, and College policies and practices related to enrollment services functions.
The position will interface with other campus areas to achieve the College’s mission and goals.

Specific Job Duties
Provide complete and direct assistance to students and their families seeking a wide-range of student services at the College.
Offer excellent service to students, parents, faculty & staff to MC administrative policies and procedures and to assist them in accessing the information and related services using student systems and technology.
Greet students and provide convenient and thorough support and care through a variety of service channels including walk-in, phone, email, chat and virtual meetings.
Provide general information from student services offices such as financial aid eligibility and application requirements, advising services, registration, OAR forms, etc.
Assist students with (but not limited to) booking appointments in student services areas, filling out FAFSA, answering questions regarding registration and placement test scores, panther portal support (such as change passwords, how to add/drop classes, etc) and provide payment plan information.
Make referrals to other offices only when necessary.
Respond to inquiries from students, faculty and staff. Deliver comprehensive information about admissions, enrollment and student support services.
Adhere to guidelines of the Family Educational Rights and Privacy Act (FERPA).
Participate in on-going professional development activities to promote personal growth, and awareness of best practices in higher education.
Provide administrative support to the center Administrators.
Process invoices and vouchers and order and maintain an inventory of office supplies for center Administrators and departments.
Assist with data entry, filing and other office functions as may be required.
Offer suggestions for continuous quality/process improvement to the One Stop Center management.
Perform other duties as assigned

Salary Range

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