J ob Summary/Objective:
The supervisor sets goals for performance and deadlines in ways that comply with company’s plans and vision. Organizes workflow and ensures that employees understand their duties or delegated tasks. Monitors employee productivity and provides constructive feedback and coaching. Serves as a link between subordinates and upper management.

Essential Job Functions
The Supervisor accomplishes department/center objectives by supervising staff and organizing and monitoring work processes. Also is responsible for coaching and resolving issues, as well as guides and trains employees.

• Organizes workflow and ensure that employees understand their duties or delegated tasks.
• Monitors employee productivity and provides constructive feedback and coaching.
• Receives complaints and resolves problems.
• Passes on information from upper management to employees and vice versa.
• Prepares and submits performance reports.
• Collaborates with hiring and trains new employees.

The supervisor ensures adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

• Implements and enforces systems, policies, and procedures.
• Maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations.
• Provides quality service by enforcing quality and customer service standards.
• Is well-versed in processes under the role’s responsibility and is results-driven and focused.
• Contributes to team effort by accomplishing related results as needed.

Required Education and Experience

• High school graduation or equivalent.
• At least one year of related experience.
• Full Time 7:45pm-5pm Mon-Fri. 1st Saturday of every month 8am-12pm

AAP/EEO Statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SFENTA will be based on qualifications and job related abilities. SFENTA does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, marital status, gender identity or any other characteristic protected by law. SFENTA will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.

#IDsofla