Job description

Nutrition Instincts, Inc is private nutrition group practice in San Diego, CA. We are seeking an Office Assistant to support and collaborate with our team. This is a part-time, hourly position in the practice. We’re searching for someone who can invest in our team for the long term. Weekly hours will vary. The role will begin at 8-12 hours a week with the potential to grow.

Candidates should consider themselves a self-starter, have the ability to work independently and take initiative with minimal direction once fully trained, and value efficiency in their work.

This position does involve direct interaction with clients so an engaging and welcoming personality is essential!

ABOUT US: Nutrition Instinct’s mission is to help clients reduce stress and guilt around food and movement by restoring their trust in their bodies, taking weight obsession out of the equation and re-defining health and self-care so that each person and family can truly thrive. Our approach is highly personalized and rooted in weight inclusive and trauma informed approaches. With that in mind, we provide nutrition support through a mental health lens for all around well-being. We believe that a team that is supported and valued provides the best care so not only will you be a supported team member, your role will be imperative to the practice providing the best care possible for the entire client journey.

A QUICK SUMMARY OF THIS OPPORTUNITY:

• Manage and improve client inquiries via online form and phone, match clients to the proper clinician, schedule initial assessment and make sure client is prepared for their session.
• Answer insurance questions and provide support when needed to ensure benefit info is correct, referrals are received and prior auths are properly requested and completed
• Follow up and resolve the occasional claim denial (~3-6 per quarter)
• Submit claims via our EHR and manually when needed
• Request prior authorizations, communicate with medical groups, track and request units, request re-auths prior to auth expiration, input payments received via check or vcard
• Monitor admin fax and email and assist owner with email management, scheduling appointments, responding to certain inquiries, as requested
• Facilitate practice content schedule, keep it on track and assist with editing and publishing blog content and other materials
• Assist with newsletter creation and distribution and other email marketing in collaboration with owner
• Track KPI’s and business metrics and assist with improving systems, practice efficiency, inquiry conversations, policies
• Be proficient using software like google drive, Simple Practice, Click Up, Dock Healthcare (or a quick learner and willing to try out new software) and be willing to assist with practice EHR switch from Simple Practice to IntakeQ
• Other tasks as needed
• Local hire in San Diego is preferred

Experience and Skill Set

• Experience with insurance and practice management (required)
• Be self-motivated and self-directed
• Have strong organization skills and an ability to manage tasks and information
• Willingness to work closely with the owner and communicate regularly
• A positive attitude and willingness to work together as part of a team
• Have an eagerness for ongoing learning and professional growth
• Have strong interpersonal skills as well as written and verbal communication skills
• Have high standards of personal and professional integrity and ethics, with the ability to practice a high level of confidentiality regarding clients and practice
• Experience with Google Analytics and Google My Business, EHRs like Simple Practice, email marketing software ( convertkit), social media (Instagram/LinkedIn), publishing and editing in wordpress

Job Type: Part-time

Pay: $20.00 - $30.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift

Ability to commute/relocate:

• San Diego, CA 92127: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• insurance billing: 1 year (Required)

Work Location: Hybrid remote in San Diego, CA 92127

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