Job description
Job Description
: NYC Well Program Director
Status: Full-Time / Exempt
Location: REMOTE
Salary: $110K - $130K
Position Objective: The NYC Well Program Director will oversee and direct all aspects of the NYC Well Program, including program strategy, partner relationships and operations, and coordinates all aspects of mobile crisis single point of access, peer support and follow-up services. NYC Well is New York City's only multicultural crisis center operating 24/7 with mental health professionals providing free behavioral health assessments, interventions, follow-up and support in English, Spanish, Cantonese, and Mandarin. NYC Well also serves as the 988 answering point for New York City and is the go-to source for New Yorkers seeking information and referrals and help navigating the vast and complex behavioral health treatment and social support services network.
Major Duties and Responsibilities:
- Plan, direct, coordinate, and lead activities of the NYC Well program to ensure that goals, objectives, and outcomes are accomplished within the prescribed time frame and funding parameters
- Develop, maintain and oversee the execution of the program workplan and policies and procedures
- Oversee and ensure program compliance with contractual requirements; monitor program budget compliance
- Coordinate program activities with the Mayor’s Office, the New York City Department of Health and Mental Hygiene, program subcontractors and other key community partners
- Coordinate and manage regular program-related communications with external partners
- Oversee and conduct regular outreach and build alliances with key stakeholders in program service area
- Develop and implement plans for expansion of key program areas
- Recommend program design modifications as needed to ensure program supports innovations in mental health
- Complete required and ad hoc reports
Required Skills:
- Knowledge of health and behavioral health care system in New York City; knowledge of equivalent systems nationwide and globally, preferred
- Experience and knowledge of contact center operations a plus
- Ability to work with managed care organizations and commercial insurers
- Excellent verbal, written, and strategic planning skills
- Courteous and professional manner
- Experience and high degree of comfort with public speaking, including media interviews, presentations to senior level executives, public officials, and other key policy makers, decision makers, and influencers
- Excellent problem-solving skills
- Superior ability to communicate information to the employees/customers/clients clearly, accurately, and completely
- Documentation and report writing skills, including policies & procedures, management reports, etc.
- Effective time management and good organizational and interpersonal skills
- Program management and supervisory skills
- Ability to work well in a high-pressure and fast-paced environment
Qualifications:
- Advanced degree/certificate in behavioral health, business administration, or public administration, field required.
- Crisis intervention and/or mental health information and referral services experience preferred
- Valid NYS license to practice in the mental health field.
- At least 5-10 years program management experience. Applicants should be comfortable working collaboratively with insurers, government officials and executives and managers from community-based organizations. Fluency in Spanish, or another language is a plus, but not required.
Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc.
Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
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