Job description

Looking for a position in the medical field but don't have experience? We have a great entry level opportunity for you with growth potential!

Ali`i Health Center (AHC) is looking for several Patient Services Representatives to act as the point of contact by greeting patients in person and over the phone.

Responsibilities:

• Answers the telephone promptly and courteously, refers calls to the appropriate area and identifies and refers urgent calls correctly.
• Makes and assists in making initial and return appointments, confirming the patient’s current address, phone number, and insurance information, and updates these in the computer system, or as appropriate.
• Registers patients, generating required paperwork for a patient visit.
• Calls patients to remind them of their scheduled visit at least one business day before.
• Collects co-pays.
• Demonstrates excellent customer service skills.

QUALIFICATIONS:

• Requires a high school diploma.
• 1+ year of customer service experience.
• Must possess excellent communication and interpersonal skills in order to greet patients and visitors in person or over the phone.

Job Type: Full-time

Benefits:

• 401(k)
• 403(b)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Clinic

Ability to commute/relocate:

• Kailua-Kona, HI 96740: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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