Job description

Department: Network Operations Control

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
Job Summary
Provide departmental administrative and operational support to all noncontract and contract Employees in the NOC.
Responsibilities
Conduct annual schedule and vacation bidding process for TWU 550
Plan, produce and maintain annual, monthly and daily schedules for all Dispatchers in the Company's scheduling system
Prepare, analyze, and audit SWA NOC Contract and Non-Contract Employee's hours prior to payroll close
Handle NOC scheduling needs, and work with the responsible NOC Leadership to ensure that staffing levels are sufficient to maintain a safe and efficient SWA Operation
Ensure NOC and Dispatch personnel are scheduled to meet operational demands and contractual requirements
Assist NOC Leadership to ensure scheduling compliance with applicable policies and FAA regulations
Administer daily overtime callout for Dispatchers according to the TWU 550 Collective Bargaining Agreement
Ensure compliance with TWU 550 Collective Bargaining Agreement rules
Utilize the SWA NOC Payroll System, Ascent WorkZone
Provide timely communication to department Employees on scheduling matters, including timely and accurate notification of Dispatchers regarding assignments
Serve as the primary contact for all payroll-related questions
Review and process NOC Payroll discrepancies
Responsible for issuance of manual check requests or any payroll adjustments required
Responsible for ad hoc projects as assigned
Provides friendly service to and builds/maintains positive relationships within the contract/union environment
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Thorough understanding of collective bargaining agreement between Southwest Airlines and TWU 550 for the purposes of scheduling and pay for Southwest Airlines Dispatchers and Meteorologists
Familiarity with regulatory requirements of all Dispatcher job categories required
Must have strong computer analysis skills and familiarity with common business software applications, as well as be able to learn and effectively use a variety of other software tools and applications
Must have problem-solving, interpersonal, strategic, decision-making, and time management skills
Must have strong skills in Microsoft Office including Word, Excel, Outlook and PowerPoint
Must be able to work within regulatory constraints
Must be an effective communicator with strong written, oral, and presentation skills
Must have sound organizational skills with strong attention to detail
Must be able to work independently and as a Team player
Must have judgment sufficient to analyze, handle & resolve complex project issues, make sound decisions and be able to interface well with People at all levels within the Company
Ability to manage multiple concurrent tasks with frequent interruptions
Ability to work in a stressful environment and under emergency situations within tight time constraints
Inspires confidence among Employees, Peers, Leadership, and throughout internal and external organizations
Must be self-motivated
Works in a cooperative spirit to ensure the success of our Company
Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information and handle sensitive situations
Education
Required: High School Diploma or GED
Required: Bachelors degree or equivalent work experience
Experience
Required: 1 year of experience in a Customer Service related position
Required: 1 year of experience in Microsoft Office Suite, including: strong Excel experience (pivot tables, conditional formatting, macros, etc.)
Required: 1 year of experience in a fast paced, multi variable influenced, critical thinking position
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Shift and weekend work required

Southwest Airlines is an Equal Opportunity Employer.
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