Job description

JOB SUMMARY: This position reports directly to the Director of IT; assist with all facets of the electronic health records and electronic practice management systems; provide basic help desk support , answer calls, create tickets, and additional assignments as needed. Must maintain good working relationships with all HVVMG departments.

SPECIFICS:

-Develop an expert knowledge of NexGen applications, including electronic health records, electronic practice management, and image control systems;

-Develop an expect knowledge of equipment and devices integrated with NexGen;

-Develop an expect knowledge of all interfaces relating to NexGen;

- Develop an expect knowledge of NexGen utilities, including Rosetta, NexGen Communication Services, Offline document processor, and NexGen Fax Service Manager;

- Assist with all aspects of upgrades, updates, interfaces, and maintenance directly relating to NexGen;

-Provide application/system user support;

- Support and resolve requests as assigned;

-Assist in testing and maintaining NexGen applications;

-Provide basic help desk support, answer phone calls and create tickets as required;

-Maintain professional, positive effective working relationship with user community, Management, and other MIS staff members;

-Present and maintain a professional image of HVVMG. IT department;

-Other duties as assigned relating to IT:

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

COVID-19 considerations:
Applicant accepted this position must show proof of COVID vaccination.

Ability to commute/relocate:

• Victorville, CA 92395: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person

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