Job description

Group presentation
With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €8 billion in the fiscal year 2018/2019. Over 1,000 locations around the world provide an extensive network that guarantees closeness to customers. After building its position as one of the world’s leading elevator companies in a mere 40 years’ time, TK Elevator became an independent company in August 2020. The company’s most important business line is its service business, with approximately 1.4 million units under maintenance and over 24,000 service technicians globally. The product portfolio covers commodity elevators for residential and commercial buildings to cutting-edge, highly customized solutions for state-of-the-art skyscrapers – such as One World Trade Center in New York. In addition, it also consists of escalators and moving walks, passenger boarding bridges, stair and platform lifts, as well as tailored service solutions such as MAX, the industry’s first cloud-based digitally enhanced maintenance solution – thus covering a broad spectrum of urban mobility.
Who we are
What we expect
The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced National Accounts Coordinator in Atlanta, GAThis role is responsible for coordinating and supporting the National Account Managers.

ESSENTIAL JOB FUNCTIONS:

• Support to the National Account Managers and provide exceptional customer service to client base.
• Support sales growth by researching potential customers and assisting with implementation of strategies to obtain new business
• Provide administrative support such as gathering data for revenue monthly reports, managing growth report and coordinating field surveys of customer’s equipment for RFPs
• Compile bid documents for RFP’s
• Work with the legal team to obtain COIs for customers.
• Prepare contracts, addendums, riders, spreadsheets, proposals, extensive use of Excel
• Manage current client portfolios by entering and maintaining client information in the web-based computer application
• Resolve calls from customers for service requests, contract scope inquiries, billing issues and escalated matters
• Responsible for coordinating National Accounts contract rollouts
• Responsible for daily communication with member of the TK Elevator field organization: Branch Managers, Sales Representatives, and Accounts Receivable personnel
• Ability to asses a situation and make an educated decision based on the facts and information that surrounds the situation.
• Other duties as assigned.

Who we are looking for
EDUCATION & EXPERIENCE

• CRM systems experience
• Strong customer service focus
• Excellent communication skills, both written and verbal
• A cultivated attention to detail
• Strong computer skills
• Strong Microsoft Excel and PowerPoint abilities
• Background in facilitating large scale projects involving a multitude of people and documentation
• Experience with facilities management
• Experience with customer service, sales and office administration necessary.
• High school diploma or Ged is required

PREFERRED QUALIFICATIONS

• Bachelor’s degree or equivalent hours of college-level coursework plus professional experience is preferred

Contact
To apply to a position, please click on the Apply Now button.
For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.
Elevatorjobs.AMS@tkelevator.com
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