Job Description:

Legal Order and Case Resolution Operations manages and processes legal documents and court orders served on Bank of America including levies, garnishments, subpoenas, small claims, direct suits, actions, counterclaims, and class actions involving bank products like deposits, credit cards, and mortgage and vehicle loans. The Representative team within LOCRO is responsible for appearing in-person and virtually during legal events such as hearings, depositions and mediations as representatives of Bank of America. Each Mortgage Resolution Associate on the team: Travels anywhere in the United States for court appearances; overnight trips average 48 hours in length; notice for travel can be as little as 24 hours in advance. Collaboratively prepares for appearances to fully understand all legal documents and business records related to the case and to ensure valid evidence is presented by Bank of America. Accurately and professionally communicates Bank of America’s position in verbal and written formats consistent with the expectations of the legal system and settings. Negotiates settlements within pre-authorized limits in all legal settings. Independently manages a case load according to deadlines and deliverables dictated by the courts, federal/state law, or business procedures. Proactively builds and sustains internal/external partnerships and coalitions to better facilitate the accuracy and timeliness of all work. Collaborates with teammates to manage the entire portfolio of cases and balance workload across the team. Manages travel logistics and expenses within corporate guidelines.

Required Skills:

• Ability to analyze legal documents and apply procedures to accurately identify/execute needed action (Detailed diagnostic analysis and Troubleshooting problem solving).

• Public speaking skills to deliver accurate and specific information in a legal setting and respond to questions/cross-examinations.

• Ability to build and maintain relationships within and outside the organization with people who are, or might someday be, instrumental in achieving work-related goals (Networking/Relationship building).

• Ability to prioritize a high volume queue of work according to multiple factors and in partnership with teammates.

• Ability to schedule/reschedule effectively over a long term period of time including, but not limited to case management, travel planning, partner engagement, etc.

• Ability to accurately execute an intricate process within tight timelines. Proficient with MS Outlook, Word and Excel

Desired Skills:

• Paralegal certification. 2+ years of default servicing experience resulting in a full understanding of financial products and product servicing. 2+ years of legal experience creating pleadings, researching legal matters, extracting data from client records, and representing a company in legal settings.

• Ability to work efficiently in Loansphere (BKFS), Mortgage Servicing Platform (MSP), and SharePoint

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