Membership Service Representative- Part Time
Full Time
San Antonio, TX 78219
Posted
Job description
Overview:
Qualifications:
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.
The position will be responsible for supporting the client retention initiatives of the Spurs membership team. The eligible candidate will have a strong focus on customer service and carry a multitude of qualifications, including but not limited to: service experience, conflict resolution, active listening, adaptability, creativity, willingness to learn, influencing skills, and ability to build and maintain relationships. This position must support the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, and innovation.
In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.
Responsibilities:
- Provide game night support as it relates to customer service for our Spurs season ticket members. Interacts with members through inbound phone calls and email communication; provides customer service and collaborates with staff members to enhance the fan experience.
- Supports Season Ticket Service & Retention Team members with client retention initiatives; including, special event execution and Spurs season ticket benefit fulfillment.
- Updates customer-relationship management (CRM) database in a timely and accurate manner following fan interactions and at the request of Service Team.
- Streamline communication including face to face interacion, incoming phone calls and service requests to appropriate individuals and departments after discovery conversation and proactive attempt to manage the service request.
- Acts as liason between Spurs Sports & Entertainment and Season Ticket Members with game night service requests.
- Other duties as assigned.
Qualifications:
- Flexible schedule with the ability to 2 to 3 days per week.
- Reliable transportation.
- Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
- Ability to prioritize multiple tasks.
- Self-starter, highly motivated individual.
- Ability to work with all types of people.
- Ability to adapt to changing projects.
- Must be able to work minimum of 20 hours a week.
*SS&E is an Equal Opportunity Employer*
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.
www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.