Organizational Overview

Founded in 1969, the National Council for Mental Wellbeing (National Council) is a membership organization that drives policy and social change on behalf of nearly 3,200 mental health and substance use treatment organizations and the more than 10 million children, adults, and families they serve. The National Council is a 501(c)(3) association that advocates for policies that ensure people who have mental health and substance use challenges have access to comprehensive, high-quality services. We also offer state-of-the-science education and practice improvement consulting and resources to ensure services are efficient and effective.

The National Council’s Mental Health First Aid (MHFA) department leads a ground-breaking program with over 2 million Americans trained to date, that teach people how to recognize and respond to mental health substance use challenges. Demand for this program comes from an ever-growing base of stakeholders across the country and aligns with the National Council’s full portfolio of public education, technical assistance and policy activities intended to promote healthy minds and strong communities.

The National Council is an equal opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.

Position Summary

As the Membership Coordinator, you will support membership activities including member recruitment and retention, education, and engagement. You will also have daily responsibility of membership database activities and data collection and reporting.

Responsibilities

• Provide outstanding customer service to members and potential members by assisting them with queries and requests with respect to any aspect of the National Council’s work.
• Manage membership CRM database and other related and integrated member platforms
• Generate regular membership reports for distribution to the Senior Leadership Team and staff
• Manage annual dues invoicing process
• Coordinate with state association executives on member data and recruitment.
• Respond to member requests for information internally and externally
• Support the development of resources to support the membership team
• Complete administrative tasks such as invoice processing, call notes, scheduling, and materials preparation
• Coordinate logistics for in-person and virtual meetings

Required Qualifications

• Two+ years of professional work experience in developing and implementing association membership programs and initiatives
• Bachelor’s degree or an equivalent additional two years’ of work experience
• Understanding of association member services and programs within a member focused non-profit organization
• Proficient with CRM software; Microsoft Dynamic highly preferred
• Familiarity with video conferencing, e-communication tools, and Excel; Higher Logic experience highly preferred
• Strong customer service and collaboration skills
• Experience using and analyzing data to understand current membership needs and to predict future membership opportunities
• Demonstrable experience as a relationship builder with the ability to quickly earn the respect of multiple constituencies, both internally and externally
• Strong organizational skills and attention to detail
• Passion for mental health and/or substance use treatment and recovery
• Healthcare association background preferred

National Council is an Equal Opportunity/Affirmative Action Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

National Council uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or visitwww.dhs.gov/everify.