Job description

Member Service Representative – Full-time

South Metro Federal Credit Union – Prior Lake and Shakopee, MN

South Metro Federal Credit Union, a fast growing, successful credit union in the south metro area is seeking an experienced Member Service Representative to join our team.

As a valued colleague of SMFCU, you play a critical role in delivering an exceptional Member experience during every interaction. This unique position requires an individual who has a strong commitment to consultative Member service, in an environment where growth is occurring in all business lines.

A partial list of responsibilities includes:

• Acting as a point of first impression for SMFCU, this individual must possess and deliver a commitment to Member service, satisfaction and loyalty.
• Engaging and building strong relationships with new and existing Members to effectively identify and make recommendations to solve their financial needs: including, but not limited to, new products, services and technology-based solutions.
• Accurately processing transactions related to teller services.
• Making referrals to other departments within the Credit Union as appropriate, such as consumer lending, mortgage lending and business lending.
• Operating in full compliance with internal policies and procedures, as well as applicable regulations and laws.

SMFCU offers a competitive wage & benefit package including a 401(k) savings plan.

South Metro Federal Credit Union is an Equal Opportunity Employer.'
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Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Communication method(s) used:

• Email
• Phone
• In person

Work environment:

• Office

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Physical setting:

• Office

Schedule:

• 8 hour shift

Application Question(s):

• This position requires cash handling. How many years of cash handling experience do you have?

Experience:

• Customer Service: 1 year (Required)

Work Location: In person

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