Job description

The Taunton Clubhouse of the Boys & Girls Clubs of Metro South is looking to hire Members Services Associates.

Summary: The Membership Associate position provides quality customer service to members, potential members, parents and guests who utilize the Taunton Clubhouse and to provide support to the staff in carrying out their duties.

ESSENTIAL FUNCTIONS:

• Actively promote membership enrollment; collect and input all membership applications.
• Ensure that membership files are properly stored and up to date and accessible to senior management staff only.
• Sign members in as they enter the building and track and enter all participants in to the daily attendance each morning/afternoon.
• Track daily, weekly and monthly membership attendance for average daily attendance (ADA).
• Assist with monthly, quarterly and annual reports for member tracking.
• Input daily member activity sheets.
• Enforce behavioral/policy issues within membership, delegating respective consequences.
• Process membership billing, renewals, and cancellations.
• Record payments for membership, cards, and donations.
• Handle all phone communications for the Club and appropriate staff including answering questions and directing calls where needed for appropriate follow-up.
• Provide timely communication and response with all interested requests for information.

QUALIFICATIONS:

• High School diploma or GED required.
• Experience working with children.
• Must be organized and reliable.
• Flexibility to work clubhouse hours, especially as seasons and service needs change.
• Must have demonstrated effective communication skills.

DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. The Boys and Girls Clubs of Metro South is an Equal Opportunity Employer.

Job Type: Part-time

Pay: starting at $13.50 per hour

Job Type: Part-time

Pay: From $14.25 per hour

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
BGCMS follows all state and local requirements related to the COVID 19 Pandemic. Associates will be asked to wear a mask during program hours.

Ability to commute/relocate:

• Taunton, MA 02780: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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