Job description
Role and Responsibilities
The Medical Office Receptionist will greet patients, maintain patient files, and move patients through a pre-determined schedule.
- Personality and demeanor to deal with the public and assist ill, geriatric, or distressed patients.
- Basic office skills such as typing and filing.
- Good organizational skills.
JOB DUTIES
- Answers phone calls to the office and refers calls to appropriate staff members.
- Welcomes patients and visitors to the office by greeting patients and visitors in person.
- Answers inquiries or refers questions to other staff members.
- Schedules appointments for the practitioners to enhance patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider.
- Retrieves patient files from cabinet, checks for correct sequence of papers, inputs new patient records.
- Attempts to keep patients on schedule by reminding provider of service delays.
- Maintains reception area in a neat and orderly condition.
- Assists patients with insurance papers and billing questions.
- Opens and sorts office mail. Delivers outgoing mail to the post office at end of day.
- Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
Qualifications and Education Requirements
- Graduate of a certified medical office training course preferred.
- High school graduate or equivalent required.
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