Job description
Direct Hire - $15-16.75POSITION SUMMARY:
The Front Office Representative welcomes patients, families, physician and visitors to the office either in person or over the phone. The general duties include checking patients out and scheduling appointments, procedures, radiology tests, and outside referrals. Other duties include registration of patients (i.e. enter insurance and demographic information into HIS system plus produce registration and consent forms), receiving and directing incoming calls, answering questions for patients, and taking phone messages.
Hours: 7:30 am to 4:30pm -8-5 Depending on location
REQUIREMENTS:
Completion of drug screening to comply with a Drug Free Workplace
Completion of background check with the ability to be bonded
OTHER REQUIREMENTS:
Reliable transportation for travel to other satellite office(s) on a regular basis for purposes of staffing ratio’s or during staff training when extra help is needed. ( 2 days’ notice will be given when required to report to a different office location)
EDUCATION AND EXPERIENCE:
High School graduate or equivalent
Typing 35-40 wpm
Computer Experience required
Proficient Spelling/Grammar
Customer Service Experience
Reconcile Cash Drawer
6 months of previous experience in a medical office
LICENSURE AND CERTIFICATION:
Valid Driver’s License
Current Basic Cardiac Life Support Certification encouraged.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization. Additional languages preferred.
Ability to multitask and ability to use a multiple phone line system. Organizational skills and knowledge of various insurance plans.
Ability to add, subtract, multiply, divide and able to use a 10 key calculator.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must be able to communicate with the age of patients served in the office.
Participates in opportunities of continuing education.
Demonstrates the ability to utilize recognized channels of communication.
Demonstrates the ability to maintain good interpersonal relationships with patients, co workers, and other health team members.
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