Job description

Medical Billing / Insurance denials / Coder Job description

POSITION SUMMARY:

To resolve denials and unprocessed claims

To assist patients with Insurance and billing problems by phone and in person

ESSENTIAL JOB FUNCTIONS:

Assist patients with Insurance and Billing problems/changes.

Assist other personnel with questions and account corrections.

Copy records for insurance companies asking for additional information.

Analyze accounts

Register new patients when needed.

Take payments from patients

Performs other duties as assigned.

CONFIDENTIALITY:

All patient information is confidential.

MENTAL APPLICATION:

Insurance protocol fixed. Decision making regarding customer service levels. Stress level medium to high.

RESPONSIBILITIES:

Error in judgment and lack of customer service skills could lead to poor relations with the patients which would result in poor public relations for the clinic. Giving wrong information to customers about insurance issues and accounts could lead to monies not being collected.

CONTACTS:

Moderate contact with patients. Must practice excellent customer service skills.

WORKING CONDITIONS:

Office setting. Air conditioned. Noise level medium to high. Always in view of patients.

EQUIPMENT OPERATION:

Printer, copier, fax, calculator and system practice software/accounts status/insurance.

EDUCATION:

Required: High School Diploma or GED

EXPERIENCE:

Required: One (1) year customer service experience and at least one (1) year insurance experience.

ABILITIES:

Required: Must be computer literate, type 55 wpm, and must be proficient on a 10 key calculator.

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Winter Haven, FL 33881: Reliably commute or planning to relocate before starting work (Required)

Experience:

• ICD-10: 2 years (Required)
• Medical Denial: 2 years (Required)

Work Location: One location

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