Reports to: Advanced Practice Registered Nurse (APRN)

Assistant Clinical Director

Division/
Department:

Outpatient Program Areas Programs: All Programs

Job Code: MEDASSISII Job Grade: 17

Titles
Reporting Into:

None FLSA Exemption: Non-Exempt

Work Location: New Britain, Waterbury EEO Category: Service Worker

Summary:

Provides administrative and clinical support to medical staff by performing various responsibilities
inclusive of clinical and clerical duties to ensure effective client service and optimum levels of client
volume and flow while meeting all licensure and accreditation requirements.

Essential Responsibilities and Target Outcomes:
 Obtains vital signs and weight. Documents and monitors all results in the EHR system.
 Coordinates the lab preparation, collection and pick up of toxicology screening, supervises

clients in the direct (observation) and indirect urine collection process as appropriate under the
direction of the APRN/MD.

 Gathers authorization of release of protected health information from all external medical
providers. Acts as liaison between CMHA prescribers and external providers to coordinate care,
through information sharing; arranging diagnostic testing, medical examinations, visiting nurse
service and laboratory work. Obtains prior authorizations with insurance companies.

 Provide customer service through appointment scheduling and coordination of transportation
as needed. 

Facilitates medication refill requests through coordination with pharmacy and prescriber.
 Processes prior authorizations for medications as required by insurance.
 Performs other related duties as assigned.

Principal Customers: Clients referred by DCF, Parents, Schools, Court Systems, Health Care providers,
other programs within CMHA and other social service/community partner agencies. Quest Diagnostics,
THOCC, local pharmacies.
Critical Work Relationships:

Clients, Visitors, CMHA staff and management, Senior Management

Minimum Requirements:
Education: High School Diploma or G.E.D
Credentials and
Licenses:

RMA or CMA Certification preferred

Experience:  Minimum of 2 years of experience working with adults with substance
abuse/behavioral health problems in a medical office setting.

Community Mental Health Affiliates - Job Description

Job Description: Medical Assistant I Effective: May 2022

 Eligible or in pursuit of RMA or CMA Certification
Competencies:  Beginner to intermediate experience with Microsoft Office products

including Word and Outlook.
 Experience in or the ability to learn how to use an Electronic Medical

Record (EMR) system which includes appointment scheduling,
authorization tracking, assessments, treatment plans, progress notes and
discharge summaries.

 Effective interpersonal skills, ability to problem solve, use good judgment
and work independently.

 Ability to train and direct employees, and provide constructive feedback
in a respectful manner.
 Flexibility and ability to adapt creatively to stressful situations.
 Awareness/sensitivity to all types of issues related to client diversity.
 Strong organizational abilities and verbal and written communication

skills.
 Ability to ensure the security and confidentiality of client information

and records in a manner consistent with professional and CMHA
codes of ethics.