Job description
Make a Difference in Someone’s Life!
At Monarch, we work together to provide life-changing care in communities across North Carolina. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.
You Belong at Monarch
You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive
benefits package
that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.
What You'll Do:
- Helps patients by providing information, services, and assistance.
- Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit (this includes demographics, insurance coverage, referral/prior authorizations, etc.)
- Organizes the flow of individuals for appointments and accompany individuals to and from the treatment areas and notifies necessary staff of individuals arrival.
- Prepares patients for appointment by taking blood pressure, weight, and temperature; and conduct medication reconciliation.
- Saves doctors’ time by helping with office procedures.
- Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; and keeping patient information confidential.
- Schedules appointments; verifying times with patients; and preparing charts.
- Respond to verbal and electronic requests for information and assistance using proper policies, reference tools and provider instructions.
- Process prescription refills, and direct/instruct people we support and/or family members regarding prescription and treatment instructions according to the provider guidelines and orders.
- Perform Medication injections to people we support as ordered in the electronic record by the medical provider and follow specific nursing protocols for each specific injection.
- Perform urine drug screen testing for people we support when ordered in the electronic health record as ordered by the medical provider and follow specific nursing protocols for completion of each urine drug screen.
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures and complying with legal regulations.
- Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs.
- Serves and protects the practice by adhering to professional standards; facility policies and procedures; and federal, state, and local requirements.
- Enhances practice reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
- Maintain trainings as required and requested.
- Demonstrate knowledge of emergency procedures and assist in crisis situations.
- Demonstrate knowledge of and comply with all agency policies and procedures.
- Complete all other relevant responsibilities as assigned by the supervisor.
- Driving and travel may be required.
Additional Information (If Applicable):
Schedule: Monday - Friday 8am - 5pm
Education We're Looking For:
Associates: Science, High School (Required)
Certifications We're Looking For:
CMA - American Association of Medical Assistants, North Carolina Driver License (Valid) - NC Division of Motor Vehicles
Experience We're Looking For:
Medical Office Setting Experience
Target Weekly Hours:
40
Monarch is an Equal Opportunity Employer
Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an
equal opportunity employer
and we are firmly committed to supporting and celebrating all forms of diversity.
Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the
Americans with Disabilities Act
to apply for a position or otherwise to participate in Monarch job search or selection process, should contact
HR@MonarchNC.org
or call (704) 986-1550.
This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.
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