• Oversee the design and delivery effort of Caresphere WS portfolio updates and version releases of the product.
• Work with the HITS Architecture, Test & Release, QA, Customer Care and Support Services, and Marketing Product Managers to ensure installation and deployment of portfolio.
• Collaborate and interact with HITS cross functional teams (Development/Systems/Interface Engineering) to establish and manage priorities, resource allocation, status reporting, and risk mitigation.
• Align with Sysmex internal stakeholders for updates and version releases of the product portfolio.
• Lead the oversight of all SOPs related to operational support of portfolio
• Manage CWS Product project management process working with all cross-functional teams and 3rd party development teams to deliver a final product that aligned with the architecture strategy and the business product line roadmap
• Assists in dashboard reporting and governance oversight for all CWS products and implementations
• As required, work on 3rd level support initiatives for customers. As issues are escalated, support them with the highest priority if P1 critical situations or Hypercare problems arise.
• Coordinate product roadmap and alignment on product changes, enhancements and innovations.
• Implement and coordinate the creation of technical service procedures, policies, and manuals.

• Bachelor's Degree required (Technology, or Medical Technologist related major preferred) and 5 + years of IT work experience, developing and implementing software & technology solutions.
• Must have 3+ years of leadership experience in managing and/or directing IT development teams.
• IT related disciplines, software development, code management, QA, project management, architecture disciplines, support & operational best practices.
• Computer skills, communication skills,
• Organizational skills and multi-tasking capabilities
• Ability to lead cross functional teams
• Functional understanding of project management principles

Sysmex’s COVID-19 vaccination policy, consistent with its status as a federal government contractor and commitment to its customers and to providing a safe workplace for its employees, requires that, to the extent permitted by applicable law, all Sysmex employees must be fully vaccinated against COVID-19 by the latter of your start date. To the extent permitted by applicable law, any offer of employment extended will be conditioned upon the individual’s ability to provide proof of current vaccination status. Sysmex makes reasonable accommodations when needed for medical or religious reasons. However, vaccine exemption and other accommodation requests cannot be granted unless the individual is able, with the accommodation, to perform the essential functions of the job.

Sysmex is proud to be an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, age, sex, sexual orientation, gender identity or expression, color, religion, national origin, genetics, disability status, protected veteran status or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.